Custom / in-house use cases

NAB is about to test AI agents with real customers

Customer testing is starting; nothing measured yet.

Suncorp is trialling AI agents in insurance claims

Several claim steps are moving from trial to everyday use.

ACC uses AI to help with injury claims, but humans still decide

AI helps with claims; humans keep the final say.

AskTelstra helps 8,000 frontline staff answer customers faster

Calls are over a minute shorter on average.