OpenAI use cases

ChatGPT, ClaudeNewOct 2026

Sophos cut security investigation time from 38 minutes to 89 seconds

Average response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.

ChatGPT

Air NZ and OpenAI create 'virtual customers' to test AI service

Still being tested, not yet used with customers.