Gorgias AI Agent use cases
Helpdesk + AI agent for online stores; looks up orders and handles returns.
Price: From $40/mo (Starter, incl. small AI allowance) · Official pricing ↗
Orthofeet automated 56% of tickets in under two months
56% of tickets handled by AI in under two months, nearly double its goal.
Tommy John's support team made $106K in sales after AI took the busywork
$106K+ in sales from the support team in two months, and 20% of phone calls became sales.
Australian brand Boody lifts sales 10% and replies 99% faster with an AI agent
26% of tickets handled by AI, first replies 99.88% faster, and sales up 10%.
Psycho Bunny doubled revenue without hiring more support staff
AI handles 25–30% of tickets. Revenue doubled with the same size support team.
A streetwear brand solves 74% of tickets in one reply
40% of tickets handled by AI, and 74% solved in one reply.
A jewellery brand turned its support AI into a salesperson that sells in 20% of chats
Tickets solved in one reply up 300%, first replies 99% faster, and 20% of AI sales chats end in a sale.
Pepper's AI agent handles 54% of support and turns 19% of chats into sales
54% of questions handled by AI and 19% of chats became sales. Saved at least $25K on extra holiday staff.
Instant AI cancellations cut wrong shipments by 70%
45% of tickets handled by AI and 70% fewer wrong shipments.
Kogan rebuilt its customer-service bot on Agentforce in six weeks
Live in about 6 weeks, covering 10 kinds of customer question.
UKLASH's AI agent keeps 1 in 8 customers who try to cancel
1 in 5 cancellations is handled by AI, and about 12–13% of those people stay.
A Shopify owner swapped a $2,400/month assistant for a $50/month AI agent
93% of messages answered automatically, in 87 seconds instead of 6 hours (their own figures).