Zendesk AI use cases

AI agents inside the Zendesk helpdesk.

Price: See pricing · Official pricing ↗

ElevenLabs' own AI support agent resolves 65% of its tickets

65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.

Sealy of Australia lets AI fully solve over half its support questions

Over 50% of questions solved by AI within 4 weeks. Staff handle 30% more tickets each, and 90% of customers are happy.

Air India hands a type of refund request to an AI agent

Refunds that took days now take hours.

Australian power company Amber sends 99% of tickets to the right place with AI

99% of tickets go to the right person or team.

Crypto tax app Summ gets through tax-time support spikes

First reply went from about 30 minutes to under 1 minute.

Kiwi accounting app Hnry went from 0 to 70% automation in its busiest week

70% of support handled by AI during its busiest week.

Breeze built support to scale with AI from day one

Support was set up to grow with AI from the start.