Travel & transport use cases

HappyRobot, Retell AI, VapiNewOct 2026

CMA CGM's AI voice agents resolve 46% of cargo release calls

More than 46% of cargo release enquiries are resolved by the AI agents, and about a third of 4,000 customers called by the sales agent moved on to active discussions.

Salesforce Agentforce, ChatGPT, Zendesk AI, n8nApr 2025

Air India hands a type of refund request to an AI agent

Refunds that took days now take hours.

VoiceflowApr 2025

Turo replaced its old menu-based bot with an AI agent in two months

82% of users were happy with it, across 23,000+ chats.

Intercom Fin, Tidio Lyro

Air New Zealand's chatbot Oscar sorts out about 75% of questions

Sorts out about 75% of questions.

ChatGPT

Air NZ and OpenAI create 'virtual customers' to test AI service

Still being tested, not yet used with customers.

n8n

Oversee halved its first reply time by letting AI look into problems first

First replies 50% faster, aiming for 70%.