A Miami restaurant now replies to every Google review, in English and Spanish
1 · What happened
Response rate went from about 35% to 100%, average reply time from 3.2 days to 47 minutes, and review time from 4+ hours to about 30 minutes a week over six weeks (vendor-published case study).
These numbers come from the builder and haven't been checked independently.
Spanglish Miami · Mar 2026 · Source: replyonthefly.com ↗
2 · How it works, in plain words
Spanglish Miami, a Latin-fusion restaurant, connected its Google Business Profile to ReplyOnTheFly. Each new review arrives by email with an AI-drafted reply in the reviewer's language, and the owner approves it from his phone.
3 · Setup steps
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Connect your Google Business Profile to a review-reply tool (or an automation tool with an AI step).
- 2
Write a short voice guide: how you sign off, words you like, what never to say, and who to contact for complaints.
- 3
Paste the prompt below as the reply instructions.
- 4
Keep approval on for every reply for the first two weeks, and always for 1–3 star reviews.
- 5
Check your response rate and time to reply each month.
4 · The prompt
The instructions to give the AI
Paste this into your AI tool, swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
You reply to Google reviews for [Business name], a restaurant in [City]. Read the review and write a reply of 2–4 sentences in the same language as the review. - Thank them by first name and mention one specific thing they said. - 4–5 stars: warm thanks, invite them back. - 1–3 stars: apologise for the specific problem, don't argue or make excuses, and invite them to contact [email or phone] so we can fix it. - Never offer refunds, discounts or admit legal fault. Never mention health details or confirm someone is a customer/patient. - Sign off as [Name], [role]. - No generic lines like "Thank you for your feedback".
[Highlighted] = replace with your own details before you run it.
What you should get back: "Thanks Sarah, so glad the ravioli hit the spot. See you next time! – Marco, owner"
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: ReplyOnTheFly
You could use: ReplyOnTheFly + Google Business Profile
Prices from each tool's own pricing page, checked Oct 2026.
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