A self-storage company's AI agent answers 24/7 and brings in new renters
In plain words
StoreEase runs self-storage sites. Its agent Amber answers the phone and web at any hour, from missed payments to locked gates.
What happened: AI solves 70% of questions, brings hundreds of new leads, and 2–3% more people move in from after-hours calls.
Source: sierra.ai ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Check your call log for calls that come in after hours.
- 2
Write down the facts the agent needs: hours, prices, policies, when to hand off.
- 3
Set up Sierra AI agents, connect your calendar/CRM and paste the prompt below.
- 4
Call it 20 times yourself as different customers and fix the script.
- 5
Start with after-hours or overflow calls, then widen once it's reliable.
The instructions to give the AI
Paste this into Sierra (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
You answer for [storage site] by phone and web, 24/7. Help with unit sizes, prices, payments and gate access. If someone is locked out, verify them and follow [gate procedure]. Book new rentals and collect name, phone and move-in date.
[Highlighted] = replace with your own details before you run it.
What you should get back: "A 10x10 unit is $129/month. You're verified — I've opened the gate for you."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Sierra AI agents
You could use: Sierra AI agents
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐An enterprise AI platform licence
- ☐Integration with your core systems (CRM, billing, identity)
- ☐Security, privacy and compliance review
- ☐A curated knowledge base
- ☐A testing and evaluation programme
- ☐Human escalation and monitoring
Can I do this myself?
Not on your own. These are enterprise platforms sold with implementation help. A small business can get part of the way with Intercom Fin or Tidio Lyro (3-7 days, no-code), but matching this result means hiring a builder.
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