Carvana's Slack AI agent cut engineers' time to answers by 65%
In plain words
Carvana runs Claude inside Slack so whole teams can watch it work on alerts and questions.
What happened: Getting an answer takes 65% less time on one team, and alerts fell 56% on another.
Source: anthropic.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Pick one noisy Slack alert channel.
- 2
Map the steps a person does today and where the data lives.
- 3
Build the workflow in Claude in Slack and use the prompt below for the AI step.
- 4
Run it side by side with the manual process for a week and compare.
- 5
Switch over, keep a human check on edge cases, then automate the next task.
The instructions to give the AI
Paste this into Claude (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
Agent instructions (prompt)
An alert just fired in this channel. Check recent similar alerts, the build history and related code. Reply in thread with: likely cause, whether it's a repeat, and one suggested fix. Say clearly if you're not sure.
[Highlighted] = replace with your own details before you run it.
What you should get back: "Likely cause: flaky test in checkout-service (repeat, 4th this week). Fix: pin the mock clock."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Claude in Slack
You could use: Claude in Slack
- Claude
AI assistant for writing, analysis and long documents; can connect to your tools.
Free plan; Pro $20/mo (monthly) · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A ChatGPT or Claude account
- ☐Your own documents, templates or examples
- ☐The agent instructions (prompt)
- ☐A habit of checking every output before you use it
Can I do this myself?
Yes. You can try this today with a chat assistant and your own files.
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