CommBank saves 2,500 hours a month with Atlassian AI summaries
In plain words
CBA turned on Atlassian's AI (now Rovo) for 35,000 people. It summarises delivery docs and breaks big projects into Jira tasks.
What happened: About 2,500 hours saved every month.
Source: atlassian.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Turn on Rovo / AI in your Confluence or Jira site.
- 2
Pick your longest recurring documents: project briefs, meeting notes, status reports.
- 3
Use the prompt below on each to make a one-page summary with decisions and actions.
- 4
For new projects, paste the brief and ask it to break the work into Jira tasks.
- 5
Make 'AI summary at the top' the standard for every doc over 2 pages.
The instructions to give the AI
Paste this into Atlassian Rovo (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
Summarise this document for a busy owner. Give: 1) 3-sentence summary, 2) decisions made, 3) open risks, 4) actions with owner and due date. Then break the remaining work into tasks (title, description, estimate in hours) ready to paste into Jira. Document: [paste]
[Highlighted] = replace with your own details before you run it.
What you should get back: A 3-line summary, the decisions, 2 open risks and an action list with names and due dates.
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Atlassian Rovo
You could use: Atlassian Rovo in Confluence/Jira (or Notion AI if you use Notion)
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐An enterprise AI platform licence
- ☐Integration with your core systems (CRM, billing, identity)
- ☐Security, privacy and compliance review
- ☐A curated knowledge base
- ☐A testing and evaluation programme
- ☐Human escalation and monitoring
Can I do this myself?
Not on your own. These are enterprise platforms sold with implementation help. A small business can get part of the way with Intercom Fin or Tidio Lyro (3-7 days, no-code), but matching this result means hiring a builder.
Similar cases
ShipStation's Slack IT agent answers 97.5% of staff questions
Replied to 97.5% of messages, handled 812 of 1,221 conversations without a ticket (about 1,600 hours a year saved), and positive ratings rose from 82% to 96%.
Sophos cut security investigation time from 38 minutes to 89 seconds
Average response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.
AGL's AI agent drafts security review documents for architects
Architects start from an AI draft instead of a blank page; deployed in the security architecture team.