Whop's AI agent handles 70% of tickets and showed the team what to fix
In plain words
Marketplace Whop used Decagon for support, then used its insights to fix the payment problems behind many tickets.
What happened: 65–70% of tickets handled by AI. Payment tickets halved after fixing what the AI flagged.
Source: decagon.ai ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Tag every ticket by cause so you can see what to fix in the product, not just answer.
- 2
Rewrite your help articles for those topics so each has one clear answer.
- 3
Connect Decagon AI agents to your helpdesk and knowledge base and paste the prompt below as its instructions.
- 4
Run it on 50 real past tickets and fix every wrong or vague answer.
- 5
Go live on one channel, review a sample every week, then add channels.
The instructions to give the AI
Paste this into Decagon (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
You support [marketplace] buyers and sellers. Answer from the docs. At the end of each conversation, tag the root cause in one of: [payments, access, refunds, payouts, other]. If the same cause appears 3+ times today, flag it to [channel].
[Highlighted] = replace with your own details before you run it.
What you should get back: An answer to the buyer plus a tag: "root cause: payouts". 3+ in a day pings your team channel.
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Decagon AI agents
You could use: Decagon AI agents
- Decagon
Enterprise AI support agents for chat, email and voice.
See pricing (sales-led) · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐An enterprise AI platform licence
- ☐Integration with your core systems (CRM, billing, identity)
- ☐Security, privacy and compliance review
- ☐A curated knowledge base
- ☐A testing and evaluation programme
- ☐Human escalation and monitoring
Can I do this myself?
Not on your own. These are enterprise platforms sold with implementation help. A small business can get part of the way with Intercom Fin or Tidio Lyro (3-7 days, no-code), but matching this result means hiring a builder.
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