Intercom Fin use cases
Fathom keeps award-winning support while Fin handles the routine stuff
Routine questions answered instantly so the team can focus on the tricky ones.
A price-comparison group lets AI fully solve 64% of chats
AI fully solves 64% of chats with no person needed.
Frends' AI agent solves up to 94% of support questions
Up to 94% of questions solved by the AI alone.
Anthropic's AI agent now answers half of Anthropic's own support questions
The share solved by AI rose from 36% to 50.8% in about a month, saving 1,700+ team hours in month one.
Clay moved support out of Slack, and now AI solves up to half of it
The share solved by AI rose from 20% to 45–50%.
Synthesia handled a 690% jump in support demand without hiring
98.3% of people who asked for help in August got it without a person, and answers came 96% faster. No extra hires.
Lightspeed lets AI solve up to 65% of support for shops and restaurants
AI solves 45–65% of questions, and staff close 31% more chats a day with AI help.
Teachable now automates 56% of all support for creators and students
56% of all support is handled by AI from start to finish.
Vanta's AI agent fully solves 71% of the chats it handles
71% of its chats solved with no person, about 2,500 a month. Chats passed to staff still get 94.1% happy customers.
Numan saves 19,000 support hours a year with an AI agent in health care
19,000 hours saved a year, about the work of 9 full-time staff. 90% of customers are happy, the same as with people.
MPB doubled how many camera-gear questions its AI solves
AI now solves nearly 10,000 chats a month, up from 25–30% of chats to 40–50%.
[solidcore] saves $569K a year with an AI agent that also answers calls
$569,000 and 12,000+ hours saved a year. AI fully handles 23% of incoming calls.
Kalshi's AI agent handled 80,000 support tickets in one day around the Super Bowl
AI solves about 80% of chats, and replies now take minutes instead of about 23 hours. Fully live in about 10 days.
Underdog's AI agent handles 80% of questions on busy game days
Nearly 80% of questions at peak times are answered without a person.