[solidcore] saves $569K a year with an AI agent that also answers calls
In plain words
Fitness studio chain [solidcore] connected Fin to its booking system Mindbody so it can handle class questions on chat and phone.
What happened: $569,000 and 12,000+ hours saved a year. AI fully handles 23% of incoming calls.
Source: fin.ai ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
List booking tasks (cancel, reschedule, late-cancel fees) that make up most calls.
- 2
Pick 1-2 actions it may take on its own (e.g. order lookup, address change) and set the limits.
- 3
Connect Intercom Fin to your store or back office and paste the prompt below.
- 4
Test each action on 30 real cases with a human checking.
- 5
Turn it on, track automation rate and CSAT weekly, add the next action.
The instructions to give the AI
Paste this into Intercom Fin (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
You help members of [studio] with class bookings. You can look up and change bookings in [booking system]. Explain late-cancel fees before cancelling. For injuries, complaints or billing disputes, hand to the studio team. Keep it upbeat and short.
[Highlighted] = replace with your own details before you run it.
What you should get back: "I've moved your class to Thursday 7am. Heads up: late cancels under 12 hours cost $20."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Intercom Fin
You could use: Intercom Fin
- Intercom Fin
AI support agent that answers customers from your help centre and hands off to humans.
From $0.99 per resolution · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A help desk or chat widget on your site (e.g. Gorgias, Tidio, Intercom)
- ☐A knowledge base: FAQs, shipping/returns policies, product info
- ☐Connection to your store or orders (e.g. Shopify) so it can look up orders
- ☐Tone and rules for what the AI must never promise
- ☐Testing against 50+ past tickets before going live
- ☐Hand-off to a person when it is unsure or the customer is upset
Can I do this myself?
Yes, for most small shops. The built-in setup does the heavy lifting; the real work is writing a good knowledge base and testing.
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