Microsoft Copilot use cases

AI assistant and agent builder inside Microsoft 365 and Teams.

Price: See pricing · Official pricing ↗

Asurion's invoice agent lifted hands-free invoice processing from under 20% to 70%

Touchless invoice processing rose from below 20% to more than 55% in the first week, and then to over 70%.

Fonterra uses AI agents to check investment and governance papers

Agents live for investment, governance and accounting reviews.

Spark saves 2 minutes a call with AI assistants

About 2 minutes saved per call.

Wesfarmers is adding AI agents across Bunnings, Kmart, Officeworks and Priceline

A shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.

IRD is piloting 'Tech Buddy', an AI that fixes staff IT problems or logs a ticket

Small trial running for real staff.