Government use cases

Service NSW uses AI assistant 'Eva' for customer chat and ID-check help

AI handles customer chat and ID-check help, with staff watching over it.

ACC uses AI to help with injury claims, but humans still decide

AI helps with claims; humans keep the final say.

IRD is piloting 'Tech Buddy', an AI that fixes staff IT problems or logs a ticket

Small trial running for real staff.

The ATO runs virtual assistant Alex and is giving staff more AI tools

Alex answers public questions, and more AI tools are coming for staff.

Field Aerospace drafts government proposals in 25 minutes, not 2 weeks

A first draft that's 80% done in about 25 minutes instead of two weeks, and about $30K a year less in software.