Reviews use cases
A 20-location retail group went from almost no review replies to 100%
An in-house builder at a Kansas City multi-location retail and hospitality group set up an AI workflow that watches 20 Google Business Profiles, drafts a reply for each new review and emails it to one approver, who publishes with one click.
Read how it worksA Miami restaurant now replies to every Google review, in English and Spanish
Spanglish Miami, a Latin-fusion restaurant, connected its Google Business Profile to ReplyOnTheFly. Each new review arrives by email with an AI-drafted reply in the reviewer's language, and the owner approves it from his phone.
Read how it worksA restaurant franchise cut review work to about 15 minutes a week with AI
A builder automated Google review management for a multi-location US restaurant franchise: new reviews are pulled in, sorted by sentiment, answered with context-aware replies, and negative ones are flagged for the owner.
Read how it worksA builder's AI posted 1,000+ Google review replies for restaurants
A builder who had replied to over a thousand reviews by hand for a UK restaurant client built Wimi, which reads each new Google review, pulls in context like the menu and tone, and posts a reply the same day.
Read how it worksA 150-store pet chain went from answering 24% to 99.8% of its Google reviews
Kiwoko, a pet store chain in Spain and Portugal, centralised the Google reviews of its 150+ stores in wiReply. The AI reads each review's sentiment and drafts an on-brand reply; replies to positive reviews can post automatically.
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