An internal agent at Bunnings saved staff 500,000 hours of admin
In plain words
Google said at Gemini at Work 2026 that an internal Bunnings AI agent saved staff half a million hours of administrative work; it did not say which tasks or how it was measured.
What happened: 500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).
Source: idm.net.au ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Ask each staff member to log admin tasks for one week (rosters, reports, emails, stock notes).
- 2
Pick the 3 most frequent tasks with clear inputs and outputs.
- 3
Build a Gemini Gem (or custom GPT) per task using the prompt below.
- 4
Share the Gems in Workspace and show staff how to use them in 15 minutes.
- 5
Re-run the one-week log after a month to measure hours saved.
The instructions to give the AI
Paste this into ChatGPT (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
Agent instructions (prompt)
You are an admin assistant for [store/team]. Task: [e.g. weekly stock-variance report]. Inputs I'll paste: [describe]. Output exactly in this template: [paste template]. Flag anything missing or unusual at the top. Keep it under one page.
[Highlighted] = replace with your own details before you run it.
What you should get back: A filled-in weekly report in your exact template, with 3 items flagged for a closer look.
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Google Gemini
You could use: Google Gemini in Workspace (or ChatGPT Team) + your SOPs and admin templates
- Google Gemini
Google's AI assistant, built into Workspace (Gmail, Docs, Sheets).
See pricing · Official site ↗
- ChatGPT
General AI assistant: writes, summarises and answers from files you give it.
Free plan; paid plans available · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A ChatGPT or Claude account
- ☐Your own documents, templates or examples
- ☐The agent instructions (prompt)
- ☐A habit of checking every output before you use it
Can I do this myself?
Yes. You can try this today with a chat assistant and your own files.
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