ChatGPT use cases
General AI assistant: writes, summarises and answers from files you give it.
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An internal agent at Bunnings saved staff 500,000 hours of admin
500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).
Sophos cut security investigation time from 38 minutes to 89 seconds
Average response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.
Asurion's invoice agent lifted hands-free invoice processing from under 20% to 70%
Touchless invoice processing rose from below 20% to more than 55% in the first week, and then to over 70%.
AGL's AI agent drafts security review documents for architects
Architects start from an AI draft instead of a blank page; deployed in the security architecture team.
A non-technical COO builds sales demos himself with Codex and lifted sales 60%
Sales up 60%, 40-60 engineering hours saved a month on demos, and 25-33 hours a month saved on his own tasks.
Telstra lets an AI agent sort refunds while customers wait for repairs
Refunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.
Telstra's AI agent checks who has access to what, around the clock
Constant automatic checks replace occasional manual reviews.
An AI-made song ad brought in $11K at 5x return on ad spend
5x return on ad spend and more than $11K in revenue from one AI song ad.
Kakao is building a platform where people can find and use AI agents
Test version planned first, then an agent marketplace.
Flipkart's super.money rolls out AI agents that shop and buy gold for you
Planned for all users within two months.
MUFG gives all 35,000 bank staff ChatGPT Enterprise
All of its roughly 35,000 staff now have ChatGPT Enterprise.
A 10-person bookkeeping firm saves 20–30 hours a month with an AI agent
20–30 hours saved a month. A 3–4 hour monthly task now takes about 3 minutes (their own figures).
A consultant runs four AI agents and works 25–30 hours a week
Articles take about 90 minutes instead of 4 hours, and leads get a reply in under 2 hours (their own figures).
A one-person accounting firm cut month-end close from 18 days to 5
Month-end work went from 18 days to 5, freeing about 90 hours a month (their own figures).
Suncorp is trialling AI agents in insurance claims
Several claim steps are moving from trial to everyday use.
A one-person business now replies to leads in 8 minutes instead of 14 hours
Won 41% of leads instead of about 23%, saved about 35 hours a week, and took on 2 more clients (their own figures).
A solo developer saves 10+ hours a week with 5 small AI workflows for $5 a month
10+ hours a week saved for about $5 a month. Sorting email alone saves about 3 hours (their own figures).
An accounting firm uses Gemini agents for onboarding, invoices and statements
Practice work scaled up with AI handling the grunt work.
A small-business owner tracked every task an AI agent did for 30 days: 80 hours saved
382 tasks done and 79.6 hours saved, after 2.3 hours lost to mistakes (their own figures).
Fonterra uses AI agents to check investment and governance papers
Agents live for investment, governance and accounting reviews.
Spark saves 2 minutes a call with AI assistants
About 2 minutes saved per call.
CIMB Niaga launches AI agents that help bank staff give tailored advice
Two agents are live, for account managers and the call centre.
Samsung SDS builds 175+ AI agents for Woori Bank
About 90 agents go live first, with 175+ planned.
ACC uses AI to help with injury claims, but humans still decide
AI helps with claims; humans keep the final say.
Mizuho launches an 'Agent Factory' to mass-produce and run AI agents
Programme launched; staff rollout targeted.
Naver plans AI agents across all its services in 2026
Rollout planned during 2026.
One newsletter becomes a week of social posts in 15 minutes
15 minutes instead of 5–10 hours, and 21–28 posts a week instead of 2–3 (their own figures).
Employment Hero is adding AI agents to payroll, HR and hiring
Announced plan only. No results reported yet.
Wesfarmers is adding AI agents across Bunnings, Kmart, Officeworks and Priceline
A shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.
ANZ gives business bankers an AI assistant inside Salesforce
Bankers get instant customer summaries, and routine follow-up steps run on their own.
CommBank gives about 50,000 staff ChatGPT
Around 50,000 staff now use ChatGPT. Agents that do tasks for them are still being planned.
One NZ's AI agent cuts the time to check network complaints by 80%
Checking takes 80% less time.
An n8n agent replies to cold-email leads in 90 seconds and booked 9 extra sales calls
Replies in under 90 seconds instead of 3–6 hours, and 9 extra good leads in 2 weeks (their own figures).
An n8n workflow personalised 900 cold emails and booked 10 meetings
900 emails, 6% replied, and 10 good meetings booked (their own figures).
An n8n agent finds happy-hour deals daily and saves its builder 58 hours a week
58 hours saved in a week, for about $36 a month in running costs (their own figures).
Air India hands a type of refund request to an AI agent
Refunds that took days now take hours.
AskTelstra helps 8,000 frontline staff answer customers faster
Calls are over a minute shorter on average.
Woolworths gave 200,000 staff an AI helper, with 8 AI 'judges' checking its answers
Live for 200,000+ staff, with every answer checked before it's shown.
Westpac runs five AI agents in its home-loan and credit-card lending
More than 150,000 hours saved.
IRD is piloting 'Tech Buddy', an AI that fixes staff IT problems or logs a ticket
Small trial running for real staff.
The ATO runs virtual assistant Alex and is giving staff more AI tools
Alex answers public questions, and more AI tools are coming for staff.
Singapore lets every public healthcare worker build their own AI agents
Every public healthcare worker in Singapore can now use it.
Mercari uses OpenAI to improve listings and help sellers
Better listings and seller help across the whole marketplace.
LY Corporation uses OpenAI in 32 different ways
32 uses live across its services.
Cars24 runs phone and chat agents for 1M+ minutes of conversation a month
AI agents handle 1M+ minutes of conversation a month.
PLDT's ERICA agent cuts risk-review work by 97–99%
Risk reviews take 97–99% less effort.
Maxis launches Miya, a friendly assistant in its app
Launched in the Maxis app.
Zembl's AI sales agents win 30% more customers and work 24/7
30% more customers signed, with sales cover around the clock.
A Kiwi builder turned sleepless nights into an AI tool for job budgets
Launched as a product; results still early.
Air NZ and OpenAI create 'virtual customers' to test AI service
Still being tested, not yet used with customers.
Someone built a WhatsApp booking agent in n8n that confirms and reminds
Books, confirms and reminds automatically. The builder shared no numbers.
An AI agent takes over sales admin and saves each rep 35+ hours a month
35+ hours saved per rep each month, and 22% more deals closed (their own figures).
A ChatGPT lead bot added $134K a year for a field-service business
300+ leads were being lost. Revenue rose $134K+ in a year.
An AI scheduler books jobs from late-night texts for contractors
5–10% of monthly revenue now comes from old leads it follows up, about $300K a year.
A missed-call text-back recovered £14,200 in a month for a small HVAC firm
£3,800 recovered in week one and £14,200 in month one, from 22+ missed calls a week (their own figures)
A Gmail agent for a car mechanic recovered over $10K a year in lost quotes
Owner estimated over $10,000 a year recovered from leads that used to drop off (their own figures)
A Shopify owner answers 80% of customer messages with free AI tools
About 80% of repetitive messages handled; 10-12 hours a week saved; after-hours leads caught (their own figures)