Monster Tires freed staff from quote calls with an AI chat agent
In plain words
Tire and track seller Monster Tires spent 30% of specialist time on routine quote calls. It moved quotes into Tidio's Lyro AI chat.
What happened: 44% of visitors chat with the bot, and 26% of visits turn into a real enquiry.
Source: tidio.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
List what details you need for a quote.
- 2
Rewrite your help articles for those topics so each has one clear answer.
- 3
Connect Tidio Lyro AI agent to your helpdesk and knowledge base and paste the prompt below as its instructions.
- 4
Run it on 50 real past tickets and fix every wrong or vague answer.
- 5
Go live on one channel, review a sample every week, then add channels.
The instructions to give the AI
Paste this into Tidio Lyro (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
You help shoppers at [store]. Answer from the FAQ and product pages only. For order status, ask for the order number and look it up. For quotes or bulk orders, collect name, email, quantity and date, then pass to the team. Short, friendly replies.
[Highlighted] = replace with your own details before you run it.
What you should get back: "Your tyres ship tomorrow. For a bulk quote, I'll need your name, email and quantity."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Tidio Lyro AI agent
You could use: Tidio Lyro AI agent
- Tidio Lyro
Website chat with an AI agent for small shops; answers FAQs and captures leads.
Lyro from $32.50/mo · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A help desk or chat widget on your site (e.g. Gorgias, Tidio, Intercom)
- ☐A knowledge base: FAQs, shipping/returns policies, product info
- ☐Connection to your store or orders (e.g. Shopify) so it can look up orders
- ☐Tone and rules for what the AI must never promise
- ☐Testing against 50+ past tickets before going live
- ☐Hand-off to a person when it is unsure or the customer is upset
Can I do this myself?
Yes, for most small shops. The built-in setup does the heavy lifting; the real work is writing a good knowledge base and testing.
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