One NZ's AI agent cuts the time to check network complaints by 80%
In plain words
When someone calls about bad coverage, the agent pulls network data, alarms and past incidents for that area and tells the rep what's going on in plain English.
What happened: Checking takes 80% less time.
Source: media.one.nz ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Pick the complaint type you spend most time investigating (e.g. 'site was down', 'card payments failed').
- 2
Export the relevant logs or status history for the time period.
- 3
Paste the complaint plus logs into Claude with the prompt below.
- 4
Send the customer the agent's plain-English explanation after you check it.
- 5
Turn it into a saved Claude Project so staff just paste the complaint + export.
The instructions to give the AI
Paste this into ChatGPT (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
Agent instructions (prompt)
You investigate customer complaints for [business]. Complaint: [paste]. Logs/status data for that time and area: [paste]. 1) Summarise what happened in 3 lines, 2) say whether the data supports the complaint, 3) give the likely cause, 4) recommend next action and whether a credit is fair, 5) draft a 80-word reply to the customer.
[Highlighted] = replace with your own details before you run it.
What you should get back: "Outage in your area 2-5pm Tue matches your complaint. Suggested reply + $10 credit under policy 3.2."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Amazon Bedrock
You could use: Claude (or ChatGPT) + exports from your monitoring tools (e.g. website uptime, POS, internet status)
- Amazon Bedrock
AWS service for building AI apps and agents on top models.
See pricing · Official site ↗
- ChatGPT
General AI assistant: writes, summarises and answers from files you give it.
Free plan; paid plans available · Official site ↗
- Claude
AI assistant for writing, analysis and long documents; can connect to your tools.
Free plan; Pro $20/mo (monthly) · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A ChatGPT or Claude account
- ☐Your own documents, templates or examples
- ☐The agent instructions (prompt)
- ☐A habit of checking every output before you use it
Can I do this myself?
Yes. You can try this today with a chat assistant and your own files.
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