Intercom Fin use cases
AI support agent that answers customers from your help centre and hands off to humans.
Price: From $0.99 per resolution · Official pricing ↗
ElevenLabs' own AI support agent resolves 65% of its tickets
65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.
Vietnam's VIB runs one AI chat agent across five support channels
AI agent live on five channels.
NAB is about to test AI agents with real customers
Customer testing is starting; nothing measured yet.
DBS upgrades Joy, its assistant for small business customers, so it can do tasks itself
Serves 10M+ customers and is expected to handle 1M+ chats a month.
SoftBank partners with Sierra to bring AI customer-service agents to Japan
Partnership announced; deployment planned.
One NZ lets customers switch mobile plans with an AI agent, no call needed
Customers can now switch plans on their own instead of calling. It was built in 5 weeks.
Fathom keeps award-winning support while Fin handles the routine stuff
Routine questions answered instantly so the team can focus on the tricky ones.
A price-comparison group lets AI fully solve 64% of chats
AI fully solves 64% of chats with no person needed.
Frends' AI agent solves up to 94% of support questions
Up to 94% of questions solved by the AI alone.
Australian power company Amber sends 99% of tickets to the right place with AI
99% of tickets go to the right person or team.
Crypto tax app Summ gets through tax-time support spikes
First reply went from about 30 minutes to under 1 minute.
Kiwi accounting app Hnry went from 0 to 70% automation in its busiest week
70% of support handled by AI during its busiest week.
Breeze built support to scale with AI from day one
Support was set up to grow with AI from the start.
Air New Zealand's chatbot Oscar sorts out about 75% of questions
Sorts out about 75% of questions.
Anthropic's AI agent now answers half of Anthropic's own support questions
The share solved by AI rose from 36% to 50.8% in about a month, saving 1,700+ team hours in month one.
Clay moved support out of Slack, and now AI solves up to half of it
The share solved by AI rose from 20% to 45–50%.
Synthesia handled a 690% jump in support demand without hiring
98.3% of people who asked for help in August got it without a person, and answers came 96% faster. No extra hires.
Lightspeed lets AI solve up to 65% of support for shops and restaurants
AI solves 45–65% of questions, and staff close 31% more chats a day with AI help.
Teachable now automates 56% of all support for creators and students
56% of all support is handled by AI from start to finish.
Vanta's AI agent fully solves 71% of the chats it handles
71% of its chats solved with no person, about 2,500 a month. Chats passed to staff still get 94.1% happy customers.
Numan saves 19,000 support hours a year with an AI agent in health care
19,000 hours saved a year, about the work of 9 full-time staff. 90% of customers are happy, the same as with people.
MPB doubled how many camera-gear questions its AI solves
AI now solves nearly 10,000 chats a month, up from 25–30% of chats to 40–50%.
[solidcore] saves $569K a year with an AI agent that also answers calls
$569,000 and 12,000+ hours saved a year. AI fully handles 23% of incoming calls.
Kalshi's AI agent handled 80,000 support tickets in one day around the Super Bowl
AI solves about 80% of chats, and replies now take minutes instead of about 23 hours. Fully live in about 10 days.
Underdog's AI agent handles 80% of questions on busy game days
Nearly 80% of questions at peak times are answered without a person.