Telstra's AI agent checks who has access to what, around the clock
In plain words
Instead of doing access audits by hand every so often, Telstra has an agent watching user permissions and settings in its Salesforce system all the time.
What happened: Constant automatic checks replace occasional manual reviews.
Source: salesforce.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Export the user list with roles/admin rights from each tool you pay for (Workspace, Xero, Shopify, etc.).
- 2
Export your staff list with role and start/leave dates from payroll or HR.
- 3
Paste both into Claude with the prompt below.
- 4
Fix the flagged accounts (ex-staff, unnecessary admins, shared logins).
- 5
Repeat monthly with a calendar reminder; keep the report as your audit trail.
The instructions to give the AI
Paste this into ChatGPT (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
Agent instructions (prompt)
You are a security auditor for a small business. Compare the staff list with the account exports below. List: 1) accounts belonging to people who have left, 2) users with admin rights who don't need them based on role, 3) shared or generic accounts, 4) accounts with no staff match. Give each a risk (High/Med/Low) and the exact fix. Output a table. Staff list: [paste] Account exports: [paste]
[Highlighted] = replace with your own details before you run it.
What you should get back: A list like: "3 accounts still active for people who left: j.smith (Drive, Xero)… disable today."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Salesforce Agentforce
You could use: Claude (or ChatGPT) + an export of user accounts from Google Workspace / Microsoft 365 / your SaaS tools
- Salesforce Agentforce
AI agents that work inside Salesforce CRM for sales and service.
See pricing · Official site ↗
- ChatGPT
General AI assistant: writes, summarises and answers from files you give it.
Free plan; paid plans available · Official site ↗
- Claude
AI assistant for writing, analysis and long documents; can connect to your tools.
Free plan; Pro $20/mo (monthly) · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A ChatGPT or Claude account
- ☐Your own documents, templates or examples
- ☐The agent instructions (prompt)
- ☐A habit of checking every output before you use it
Can I do this myself?
Yes. You can try this today with a chat assistant and your own files.
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