Vapi use cases
Developer platform for phone voice agents.
Price: Pay per minute; $5 free credit · Official pricing ↗
CMA CGM's AI voice agents resolve 46% of cargo release calls
More than 46% of cargo release enquiries are resolved by the AI agents, and about a third of 4,000 customers called by the sales agent moved on to active discussions.
An AI agent booked 600+ jobs a plumbing firm would have lost
Over $1M in recovered revenue and 600+ extra jobs; one month topped $200K.
An AI receptionist books a plumber 5-7 extra jobs a week
5-7 extra jobs a week that would have gone to voicemail; many came from 6pm-8am calls (their own figures)
A roofer who never answers his phone now books extra jobs with an AI receptionist
2–3 extra jobs a week and his best month since starting (their own figures).
A dental clinic got 93 bookings in month one from a bilingual voice agent
93 bookings in the first month.
An HVAC company booked 23 jobs in month one from after-hours calls
23 booked jobs in the first month.
Kiwibank's phone bot cuts 1,358 reasons for calling down to 23
27% fewer calls passed between staff, and calls answered 49% faster.
Cars24 runs phone and chat agents for 1M+ minutes of conversation a month
AI agents handle 1M+ minutes of conversation a month.
A Texas salon made back 13.8 times what it paid for an after-hours AI receptionist
$4,915 in new bookings from 458 calls in the first month, 13.8 times what it cost.
A family restaurant stopped missing 35 calls a week
Missed calls went from 35 a week to zero, bookings up 47%, about $28K more a month.
A restaurant captures catering leads in English, Punjabi and Hindi
Catering leads up 340%, about $44K more catering revenue a month.
Sacombank's voice agents take up to 41,000 calls a day
Up to 41,000 calls a day.
An HVAC shop's AI phone agent lifted bookings from 55% to 71% of calls
71% of calls now become bookings, up from 55%. Nearly half of calls came outside business hours (their own figures).
A restaurant's voice agent took the FAQ calls and saved 20-30 staff hours a week
20-30 staff hours saved every week (their own figures)
A London dentist's AI receptionist costs £47 a month
Costs about £47 a month and books appointments automatically. No revenue figures given (their own figures).