Small business use cases
ClaudeNewSep 2026
A Melbourne pasta maker's AI agent took over 70% of a retired admin's job
About 70% of a four-day-a-week admin role is now handled by the agent, saving more than 20 hours a week.
ChatGPT, WhatsApp BusinessNewSep 2026
Kakao is building a platform where people can find and use AI agents
Test version planned first, then an agent marketplace.
SierraJul 2026
Homebase's AI agent now solves 70% of questions, day and night
70% of questions solved by AI. Because help is always on, staff ask 6 times more questions.
Google Gemini, ChatGPTMay 2026
An accounting firm uses Gemini agents for onboarding, invoices and statements
Practice work scaled up with AI handling the grunt work.
ChatGPT, ClaudeFeb 2026
Employment Hero is adding AI agents to payroll, HR and hiring
Announced plan only. No results reported yet.
Intercom Fin
[solidcore] saves $569K a year with an AI agent that also answers calls
$569,000 and 12,000+ hours saved a year. AI fully handles 23% of incoming calls.