Lendi rebuilt its home-loan switching process with AI agents in 16 weeks
In plain words
Australian mortgage platform Lendi used Amazon Bedrock to build agentic AI for the refinance journey, with multi-agent orchestration and guardrails to speed up applications.
What happened: Rebuilt in about 16 weeks, so loan applications move faster.
Source: aws.amazon.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Map your client intake: what you ask, which documents, which checks.
- 2
Put the questions in a Typeform and send documents to a Drive folder.
- 3
n8n triggers Claude with the prompt below for every completed form.
- 4
Claude's summary and missing-items list lands in your CRM/email.
- 5
You call the client with everything already prepared.
The instructions to give the AI
Paste this into Claude (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
You are a mortgage/finance broker's assistant. From this client's form answers and documents: 1) summarise their situation (income, debts, property, goal), 2) list missing or inconsistent documents, 3) calculate basic serviceability indicators shown with working, 4) list 3 questions for the broker to ask. Do not give credit advice. [paste]
[Highlighted] = replace with your own details before you run it.
What you should get back: "Situation: 2 incomes, $90k deposit, wants $700k home. Missing: car loan statement. Suggested lenders: A, B."
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Amazon Bedrock (multi-agent)
You could use: Typeform/Jotform + n8n + Claude for document checks (for brokers and advisers)
- Amazon Bedrock
AWS service for building AI apps and agents on top models.
See pricing · Official site ↗
- Claude
AI assistant for writing, analysis and long documents; can connect to your tools.
Free plan; Pro $20/mo (monthly) · Official site ↗
- n8n
Workflow automation that connects apps and adds AI steps; can be self-hosted.
Free to self-host (Community Edition); cloud: see pricing · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐An automation tool (n8n, Make or Zapier)
- ☐Connections to each app involved (email, CRM, sheets, calendar)
- ☐An AI model account/API key
- ☐The agent instructions (prompt)
- ☐Error handling: what happens when a step fails
- ☐Testing with real data for a week
- ☐A human review step before anything goes out to customers
Can I do this myself?
Yes if you have built a Zapier/Make/n8n workflow before. If those words are new, hire a builder.
Similar cases
Suncorp is trialling AI agents in insurance claims
Several claim steps are moving from trial to everyday use.
PLDT's ERICA agent cuts risk-review work by 97–99%
Risk reviews take 97–99% less effort.
Medical Data Systems collects $280K a month with AI phone agents
About 30,000 calls a month handled and about $280K collected each month.