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UiPath, ChatGPT, ClaudePLDT

PLDT's ERICA agent cuts risk-review work by 97–99%

In plain words

Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.

What happened: Risk reviews take 97–99% less effort.

Source: uipath.com ↗

⏱ About 1-2 hours to try; a few days to make it routine to set up🎓 No-code beginner

How to do it yourself

Our suggested steps. The company didn't publish theirs.

  1. 1

    Write a risk checklist with scoring (financial, legal, delivery, reputation).

  2. 2

    Gather documents for the supplier/customer (website, ABN/NZBN, financials, contract).

  3. 3

    Run the prompt below.

  4. 4

    A human reviews High-risk items only.

  5. 5

    Store each assessment for renewal time.

The instructions to give the AI

Paste this into ChatGPT (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.

Agent instructions (prompt)

Assess this [supplier/customer/contract] for [business] using the checklist. For each item give score 1-5, evidence and source. Give overall risk (Low/Med/High), top 3 concerns and mitigations. Mark anything you couldn't verify.
Checklist:
[paste]
Info:
[paste]

[Highlighted] = replace with your own details before you run it.

What you should get back: A scorecard for the supplier: 1-5 per item, evidence, and the 3 biggest risks to fix.

Written by Quickly and Good, inspired by this case.

More detail: tools, prices and what you'll need

The company used: UiPath agentic automation

You could use: Claude or ChatGPT + a risk checklist (for supplier, customer or contract risk reviews)

Prices from each tool's own pricing page, checked Oct 2026.

What you'll need

  • ☐A ChatGPT or Claude account
  • ☐Your own documents, templates or examples
  • ☐The agent instructions (prompt)
  • ☐A habit of checking every output before you use it

Can I do this myself?

Yes. You can try this today with a chat assistant and your own files.

Useful? Vote so others find it.

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