PLDT's ERICA agent cuts risk-review work by 97–99%
In plain words
Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.
What happened: Risk reviews take 97–99% less effort.
Source: uipath.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
Write a risk checklist with scoring (financial, legal, delivery, reputation).
- 2
Gather documents for the supplier/customer (website, ABN/NZBN, financials, contract).
- 3
Run the prompt below.
- 4
A human reviews High-risk items only.
- 5
Store each assessment for renewal time.
The instructions to give the AI
Paste this into ChatGPT (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
Agent instructions (prompt)
Assess this [supplier/customer/contract] for [business] using the checklist. For each item give score 1-5, evidence and source. Give overall risk (Low/Med/High), top 3 concerns and mitigations. Mark anything you couldn't verify. Checklist: [paste] Info: [paste]
[Highlighted] = replace with your own details before you run it.
What you should get back: A scorecard for the supplier: 1-5 per item, evidence, and the 3 biggest risks to fix.
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: UiPath agentic automation
You could use: Claude or ChatGPT + a risk checklist (for supplier, customer or contract risk reviews)
- ChatGPT
General AI assistant: writes, summarises and answers from files you give it.
Free plan; paid plans available · Official site ↗
- Claude
AI assistant for writing, analysis and long documents; can connect to your tools.
Free plan; Pro $20/mo (monthly) · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐A ChatGPT or Claude account
- ☐Your own documents, templates or examples
- ☐The agent instructions (prompt)
- ☐A habit of checking every output before you use it
Can I do this myself?
Yes. You can try this today with a chat assistant and your own files.
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