Send Payments saves 40 hours a week with AI agents
In plain words
Australian payments company Send uses Relevance AI agents to take repetitive work off the team.
What happened: 40 hours saved every week.
Source: relevanceai.com ↗
How to do it yourself
Our suggested steps. The company didn't publish theirs.
- 1
List every task that takes 30+ minutes a week and follows the same steps.
- 2
Pick the biggest one and write the steps down like a recipe.
- 3
Build an agent from those steps using the prompt below.
- 4
Run it next to the human for two weeks and compare.
- 5
Hand it over fully once it matches, and move to the next task.
The instructions to give the AI
Paste this into Claude (the free plan is fine), swap the [brackets] for your details, and test it on a few real examples.
This is one part of the setup. It won't connect to your phone, inbox or other apps on its own; the steps above cover that.
Agent instructions (prompt)
Follow this procedure exactly for each item: [paste steps]. Output the result in [format]. If any step fails or data is missing, stop and list what's needed instead of guessing.
[Highlighted] = replace with your own details before you run it.
What you should get back: The result for each item in your format, with failed steps flagged for a person.
Written by Quickly and Good, inspired by this case.
More detail: tools, prices and what you'll need
The company used: Relevance AI agents
You could use: Relevance AI or n8n + Claude
- Claude
AI assistant for writing, analysis and long documents; can connect to your tools.
Free plan; Pro $20/mo (monthly) · Official site ↗
- n8n
Workflow automation that connects apps and adds AI steps; can be self-hosted.
Free to self-host (Community Edition); cloud: see pricing · Official site ↗
Prices from each tool's own pricing page, checked Oct 2026.
What you'll need
- ☐An automation tool (n8n, Make or Zapier)
- ☐Connections to each app involved (email, CRM, sheets, calendar)
- ☐An AI model account/API key
- ☐The agent instructions (prompt)
- ☐Error handling: what happens when a step fails
- ☐Testing with real data for a week
- ☐A human review step before anything goes out to customers
Can I do this myself?
Yes if you have built a Zapier/Make/n8n workflow before. If those words are new, hire a builder.
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