Salesforce Agentforce use cases
SaaStr's 3-person team closed $2.7M from old leads with an AI outreach agent
$2.7M in closed sales and $3.5M more in progress. 72% opened the emails and 10%+ replied.
Telstra lets an AI agent sort refunds while customers wait for repairs
Refunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.
Telstra's AI agent checks who has access to what, around the clock
Constant automatic checks replace occasional manual reviews.
Siemens answers every inbound lead in minutes with AI agents
Leads get a reply in minutes instead of days, and every one gets answered.
L'Oréal is rolling out an AI agent to answer order status questions
The first goal is to answer 60% of order questions without a person.
Crocs is building one AI agent for shopping and support
Expects bigger orders. Earlier work had already halved the time spent on each call.
ANZ gives business bankers an AI assistant inside Salesforce
Bankers get instant customer summaries, and routine follow-up steps run on their own.
One NZ lets customers switch mobile plans with an AI agent, no call needed
Customers can now switch plans on their own instead of calling. It was built in 5 weeks.
Air India hands a type of refund request to an AI agent
Refunds that took days now take hours.
Kogan rebuilt its customer-service bot on Agentforce in six weeks
Live in about 6 weeks, covering 10 kinds of customer question.