AI agents to handle claims and cases: real examples

Real examples of businesses and solo builders using AI agents to handle claims and cases. Each case links to its public source, says what happened, and gives plain setup steps and a prompt you can copy. 4 cases, newest first.

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Jun 2026

Suncorp is trialling AI agents in insurance claims

Suncorp is testing agents on parts of the claims process, and a few of those steps are heading into production.

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Mar 2026

Lendi rebuilt its home-loan switching process with AI agents in 16 weeks

Australian mortgage platform Lendi used Amazon Bedrock to build agentic AI for the refinance journey, with multi-agent orchestration and guardrails to speed up applications.

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PLDT's ERICA agent cuts risk-review work by 97–99%

Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.

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Medical Data Systems collects $280K a month with AI phone agents

Billing firm MDS runs Retell voice agents on inbound and outbound collections calls.

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