AI agents to help with it: real examples
Real examples of businesses and solo builders using AI agents to help with it. Each case links to its public source, says what happened, and gives plain setup steps and a prompt you can copy. 14 cases, newest first.
ShipStation's Slack IT agent answers 97.5% of staff questions
ShipStation built Deckhand, an IT help desk agent in Slack on Amazon Bedrock AgentCore. It answers staff IT questions day and night and only opens a Jira ticket when it can't sort it out in chat.
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Sophos cut security investigation time from 38 minutes to 89 seconds
Cybersecurity firm Sophos built AI agents with OpenAI that gather the evidence for each threat case, plan an investigation, run it and write a summary with recommended actions. Analysts review the result.
Read how it worksAGL's AI agent drafts security review documents for architects
Because security reviews were slowing projects, AGL built an agent that applies threat-modelling frameworks to generate security review documentation that architects then refine.
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Telstra's AI agent checks who has access to what, around the clock
Instead of doing access audits by hand every so often, Telstra has an agent watching user permissions and settings in its Salesforce system all the time.
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Samsung SDS builds 175+ AI agents for Woori Bank
Samsung SDS is building 'AI Agent Banking' for Woori Bank with more than 175 agents, about 90 of them due first.
Read how it worksACC uses AI to help with injury claims, but humans still decide
New Zealand's ACC runs four AI tools in its claims pipeline. Staff make every final call.
Read how it worksMizuho launches an 'Agent Factory' to mass-produce and run AI agents
Mizuho started an Agent Factory to move from building individual AI agents to producing and operating them at scale, and plans to roll the Cowork agent out to staff.
Read how it worksSoftBank tests AI agents that run parts of its phone network on their own
SoftBank built a multi-AI-agent platform on its telecom-specific generative AI and began verifying autonomous network operations.
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IRD is piloting 'Tech Buddy', an AI that fixes staff IT problems or logs a ticket
New Zealand's tax department is testing an internal agent that answers IT questions and raises a ServiceNow ticket when it can't help.
Read how it worksAir NZ and OpenAI create 'virtual customers' to test AI service
Air New Zealand signed a direct partnership with OpenAI and is using simulated customers to check whether GenAI is ready to talk to real passengers.
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CommBank saves 2,500 hours a month with Atlassian AI summaries
CBA turned on Atlassian's AI (now Rovo) for 35,000 people. It summarises delivery docs and breaks big projects into Jira tasks.
Read how it worksLY Corporation uses OpenAI in 32 different ways
LY Corporation (LINE Yahoo) describes 32 AI use cases built with OpenAI to drive growth across its services.
Read how it worksCarvana's Slack AI agent cut engineers' time to answers by 65%
Carvana runs Claude inside Slack so whole teams can watch it work on alerts and questions.
Read how it worksRemote's AI help desk solves 27.5% of IT tickets on its own
Remote's small IT team built an AI help desk on Zapier that takes requests from Slack, email and chat.
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