Zapier use cases
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Flipkart's super.money rolls out AI agents that shop and buy gold for you
Planned for all users within two months.
DBS upgrades Joy, its assistant for small business customers, so it can do tasks itself
Serves 10M+ customers and is expected to handle 1M+ chats a month.
A consultant runs four AI agents and works 25–30 hours a week
Articles take about 90 minutes instead of 4 hours, and leads get a reply in under 2 hours (their own figures).
Suncorp is trialling AI agents in insurance claims
Several claim steps are moving from trial to everyday use.
A one-person business now replies to leads in 8 minutes instead of 14 hours
Won 41% of leads instead of about 23%, saved about 35 hours a week, and took on 2 more clients (their own figures).
A solo realtor replies to every lead in under 60 seconds with AI
21% of leads now book a meeting, up from about 8% (their own figures).
One NZ lets customers switch mobile plans with an AI agent, no call needed
Customers can now switch plans on their own instead of calling. It was built in 5 weeks.
IRD is piloting 'Tech Buddy', an AI that fixes staff IT problems or logs a ticket
Small trial running for real staff.
An AI agent takes over sales admin and saves each rep 35+ hours a month
35+ hours saved per rep each month, and 22% more deals closed (their own figures).
A ChatGPT lead bot added $134K a year for a field-service business
300+ leads were being lost. Revenue rose $134K+ in a year.
An AI scheduler books jobs from late-night texts for contractors
5–10% of monthly revenue now comes from old leads it follows up, about $300K a year.
A real-estate firm hired 37% more agents by letting AI type up applicant details
Recruiters save hours a week, and hiring is up 37% on last year.
Remote's AI help desk solves 27.5% of IT tickets on its own
27.5% of IT tickets closed automatically, saving 616 hours a month and $500K in hiring.
A Shopify owner answers 80% of customer messages with free AI tools
About 80% of repetitive messages handled; 10-12 hours a week saved; after-hours leads caught (their own figures)