Software & IT use cases
ElevenLabs' own AI support agent resolves 65% of its tickets
65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.
ShipStation's Slack IT agent answers 97.5% of staff questions
Replied to 97.5% of messages, handled 812 of 1,221 conversations without a ticket (about 1,600 hours a year saved), and positive ratings rose from 82% to 96%.
Sophos cut security investigation time from 38 minutes to 89 seconds
Average response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.
AGL's AI agent drafts security review documents for architects
Architects start from an AI draft instead of a blank page; deployed in the security architecture team.
Telstra's AI agent checks who has access to what, around the clock
Constant automatic checks replace occasional manual reviews.
Duolingo's English Test had AI solve 80% of chats from day one
80% of chats solved by AI right after launch, up from about 30% with the old tool.
Rippling's AI now solves over half of chats across 12 products
Chats solved without a person rose from 38% to over 50%, for 400,000 users.
Notion solves support tickets 34% faster with an AI agent
Up to 34% faster answers. Twice as many questions solved by AI, and only 3.4% of people ask for a human.
Substack's AI agent solves 90% of user questions
Over 90% of questions answered without a person, and users are happy with it.
CommBank saves 2,500 hours a month with Atlassian AI summaries
About 2,500 hours saved every month.
Rakuten engineers let Claude Code rework code on its own for 7 hours
New features now ship in 5 days instead of 24.
Classmethod says Claude Code made its developers up to 10 times faster
Up to 10 times more output and 90% less time coding. One task went from 24 hours to 1 hour.
LY Corporation uses OpenAI in 32 different ways
32 uses live across its services.
Fathom keeps award-winning support while Fin handles the routine stuff
Routine questions answered instantly so the team can focus on the tricky ones.
A price-comparison group lets AI fully solve 64% of chats
AI fully solves 64% of chats with no person needed.
Frends' AI agent solves up to 94% of support questions
Up to 94% of questions solved by the AI alone.
Anthropic's AI agent now answers half of Anthropic's own support questions
The share solved by AI rose from 36% to 50.8% in about a month, saving 1,700+ team hours in month one.
Clay moved support out of Slack, and now AI solves up to half of it
The share solved by AI rose from 20% to 45–50%.
Synthesia handled a 690% jump in support demand without hiring
98.3% of people who asked for help in August got it without a person, and answers came 96% faster. No extra hires.
Teachable now automates 56% of all support for creators and students
56% of all support is handled by AI from start to finish.
Vanta's AI agent fully solves 71% of the chats it handles
71% of its chats solved with no person, about 2,500 a month. Chats passed to staff still get 94.1% happy customers.
Carvana's Slack AI agent cut engineers' time to answers by 65%
Getting an answer takes 65% less time on one team, and alerts fell 56% on another.
Koralplay automated 70% of payment tickets and saves 616 hours a week
70% of payment tickets handled automatically in one market. Each went from 10–15 minutes to about 70 seconds.
Remote's AI help desk solves 27.5% of IT tickets on its own
27.5% of IT tickets closed automatically, saving 616 hours a month and $500K in hiring.