Telco use cases

Salesforce Agentforce, ChatGPT, Claude, n8nNewSep 2026

Telstra lets an AI agent sort refunds while customers wait for repairs

Refunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.

Sierra, Intercom FinJul 2026

SoftBank partners with Sierra to bring AI customer-service agents to Japan

Partnership announced; deployment planned.

Microsoft Copilot, ChatGPTApr 2026

Spark saves 2 minutes a call with AI assistants

About 2 minutes saved per call.

Claude, n8nMar 2026

SoftBank tests AI agents that run parts of its phone network on their own

Still being tested. No results yet.

Amazon Bedrock, ChatGPT, ClaudeDec 2025

One NZ's AI agent cuts the time to check network complaints by 80%

Checking takes 80% less time.

Salesforce Agentforce, Intercom Fin, Tidio Lyro, Voiceflow, ZapierOct 2025

One NZ lets customers switch mobile plans with an AI agent, no call needed

Customers can now switch plans on their own instead of calling. It was built in 5 weeks.

ChatGPT, Claude

AskTelstra helps 8,000 frontline staff answer customers faster

Calls are over a minute shorter on average.

UiPath, ChatGPT, Claude

PLDT's ERICA agent cuts risk-review work by 97–99%

Risk reviews take 97–99% less effort.

Google Gemini, ChatGPT, Tidio Lyro, WhatsApp Business

Maxis launches Miya, a friendly assistant in its app

Launched in the Maxis app.