Banking & finance use cases
Flipkart's super.money rolls out AI agents that shop and buy gold for you
Planned for all users within two months.
Chime cut support costs 60% while doubling member satisfaction
Support costs down 60%; member satisfaction scores doubled.
Vietnam's VIB runs one AI chat agent across five support channels
AI agent live on five channels.
MUFG gives all 35,000 bank staff ChatGPT Enterprise
All of its roughly 35,000 staff now have ChatGPT Enterprise.
NAB is about to test AI agents with real customers
Customer testing is starting; nothing measured yet.
A 10-person bookkeeping firm saves 20–30 hours a month with an AI agent
20–30 hours saved a month. A 3–4 hour monthly task now takes about 3 minutes (their own figures).
DBS upgrades Joy, its assistant for small business customers, so it can do tasks itself
Serves 10M+ customers and is expected to handle 1M+ chats a month.
A one-person accounting firm cut month-end close from 18 days to 5
Month-end work went from 18 days to 5, freeing about 90 hours a month (their own figures).
CIMB Niaga launches AI agents that help bank staff give tailored advice
Two agents are live, for account managers and the call centre.
Samsung SDS builds 175+ AI agents for Woori Bank
About 90 agents go live first, with 175+ planned.
Mizuho launches an 'Agent Factory' to mass-produce and run AI agents
Programme launched; staff rollout targeted.
Lendi rebuilt its home-loan switching process with AI agents in 16 weeks
Rebuilt in about 16 weeks, so loan applications move faster.
ANZ gives business bankers an AI assistant inside Salesforce
Bankers get instant customer summaries, and routine follow-up steps run on their own.
SoFi's AI agent handles 50,000 member chats a week
50,000+ chats a week. 61% are finished without a person.
CommBank gives about 50,000 staff ChatGPT
Around 50,000 staff now use ChatGPT. Agents that do tasks for them are still being planned.
Westpac runs five AI agents in its home-loan and credit-card lending
More than 150,000 hours saved.
Kiwibank's phone bot cuts 1,358 reasons for calling down to 23
27% fewer calls passed between staff, and calls answered 49% faster.
Mastercard lets AI agents pay for things securely in Singapore and Malaysia
Live in Singapore and Malaysia first, with more countries to follow.
Sacombank's voice agents take up to 41,000 calls a day
Up to 41,000 calls a day.
Australian power company Amber sends 99% of tickets to the right place with AI
99% of tickets go to the right person or team.
Crypto tax app Summ gets through tax-time support spikes
First reply went from about 30 minutes to under 1 minute.
Kiwi accounting app Hnry went from 0 to 70% automation in its busiest week
70% of support handled by AI during its busiest week.
Breeze built support to scale with AI from day one
Support was set up to grow with AI from the start.
Send Payments saves 40 hours a week with AI agents
40 hours saved every week.
Kalshi's AI agent handled 80,000 support tickets in one day around the Super Bowl
AI solves about 80% of chats, and replies now take minutes instead of about 23 hours. Fully live in about 10 days.
Qonto's AI agents make invoicing 3 times faster for small businesses
Sending invoices takes a third of the time. Customers were spending up to 8 hours a month on finance admin.
Rocket Money built an AI money assistant that has to be 100% accurate
The team's monthly coding output on the project grew 11 times in seven months.