Retail use cases
An internal agent at Bunnings saved staff 500,000 hours of admin
500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).
Kmart and Officeworks shopping agents make shoppers up to 3 times more likely to buy
Shoppers who use the agents are up to 3 times more likely to buy (Google's figure).
Swiggy lets AI assistants like ChatGPT and Claude order food and groceries
People can now order Swiggy deliveries by asking an AI assistant.
L'Oréal is rolling out an AI agent to answer order status questions
The first goal is to answer 60% of order questions without a person.
Whop's AI agent handles 70% of tickets and showed the team what to fix
65–70% of tickets handled by AI. Payment tickets halved after fixing what the AI flagged.
1-800-Flowers tested AI agents on chat and phone, and 93% of customers were happy
About 93% of customers rated it well, well above its old automated system.
Crocs is building one AI agent for shopping and support
Expects bigger orders. Earlier work had already halved the time spent on each call.
ClassPass moved chat to 24/7 with AI and cut costs 95%
32% more questions solved without staff, costs down 95%, and chat now open 24/7.
Sealy of Australia lets AI fully solve over half its support questions
Over 50% of questions solved by AI within 4 weeks. Staff handle 30% more tickets each, and 90% of customers are happy.
A dog-collar maker lets AI solve 70% of chats across three stores
70% of chats solved by AI across three online stores. Live within 30 days.
Monster Tires freed staff from quote calls with an AI chat agent
44% of visitors chat with the bot, and 26% of visits turn into a real enquiry.
A macaron startup turns 70% of chats into orders
70% of chats became orders, and it won business clients like Netflix and Google.
Naver plans AI agents across all its services in 2026
Rollout planned during 2026.
MattressNextDay's AI agent solves 73% of chats and saves 400+ hours a month
73% of chats solved by AI and 400+ staff hours saved each month.
Wesfarmers is adding AI agents across Bunnings, Kmart, Officeworks and Priceline
A shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.
Sun & Ski's AI agent tripled how often product pages turn into sales
Product pages sell 3 times as often. 90% of customers are happy with the AI, versus 68% when passed to staff.
Orthofeet automated 56% of tickets in under two months
56% of tickets handled by AI in under two months, nearly double its goal.
Tommy John's support team made $106K in sales after AI took the busywork
$106K+ in sales from the support team in two months, and 20% of phone calls became sales.
Australian brand Boody lifts sales 10% and replies 99% faster with an AI agent
26% of tickets handled by AI, first replies 99.88% faster, and sales up 10%.
Psycho Bunny doubled revenue without hiring more support staff
AI handles 25–30% of tickets. Revenue doubled with the same size support team.
A streetwear brand solves 74% of tickets in one reply
40% of tickets handled by AI, and 74% solved in one reply.
A jewellery brand turned its support AI into a salesperson that sells in 20% of chats
Tickets solved in one reply up 300%, first replies 99% faster, and 20% of AI sales chats end in a sale.
Pepper's AI agent handles 54% of support and turns 19% of chats into sales
54% of questions handled by AI and 19% of chats became sales. Saved at least $25K on extra holiday staff.
Instant AI cancellations cut wrong shipments by 70%
45% of tickets handled by AI and 70% fewer wrong shipments.
Woolworths gave 200,000 staff an AI helper, with 8 AI 'judges' checking its answers
Live for 200,000+ staff, with every answer checked before it's shown.
Kogan rebuilt its customer-service bot on Agentforce in six weeks
Live in about 6 weeks, covering 10 kinds of customer question.
Mercari uses OpenAI to improve listings and help sellers
Better listings and seller help across the whole marketplace.
Cars24 runs phone and chat agents for 1M+ minutes of conversation a month
AI agents handle 1M+ minutes of conversation a month.
Lightspeed lets AI solve up to 65% of support for shops and restaurants
AI solves 45–65% of questions, and staff close 31% more chats a day with AI help.
MPB doubled how many camera-gear questions its AI solves
AI now solves nearly 10,000 chats a month, up from 25–30% of chats to 40–50%.
Underdog's AI agent handles 80% of questions on busy game days
Nearly 80% of questions at peak times are answered without a person.
UKLASH's AI agent keeps 1 in 8 customers who try to cancel
1 in 5 cancellations is handled by AI, and about 12–13% of those people stay.
Huel saved 1,000 hours and £100K of software with AI workflows
1,000+ hours of manual work saved in nine months and about £100K of software dropped.
A Shopify owner answers 80% of customer messages with free AI tools
About 80% of repetitive messages handled; 10-12 hours a week saved; after-hours leads caught (their own figures)
A Shopify owner swapped a $2,400/month assistant for a $50/month AI agent
93% of messages answered automatically, in 87 seconds instead of 6 hours (their own figures).
A restaurant's voice agent took the FAQ calls and saved 20-30 staff hours a week
20-30 staff hours saved every week (their own figures)
A restaurant's AI phone ordering added $8K in sales in a month
About $20K in phone-order revenue in a month, roughly $8K above before (their own figures)
A bar owner who isn't a developer built 80+ automations in 28 days with Claude
80+ automations in 28 days, replacing 15–20 hours a week of manual work (their own figures).