Noom used Decagon to scale its concierge-style support for members.

ResultThe share of questions solved without a person rose from 59% to 68% in 30 days.

US fintech Chime ran a strict vendor test across chat and voice, then put Decagon's AI agents in front of members.

ResultSupport costs down 60%; member satisfaction scores doubled.

Test-takers need results fast for university deadlines. The Duolingo English Test swapped its previous AI vendor (30% deflection) for Decagon.

Result80% of chats solved by AI right after launch, up from about 30% with the old tool.

Rippling serves admins and employees across 12+ product lines. Decagon now covers chat and email.

ResultChats solved without a person rose from 38% to over 50%, for 400,000 users.

Marketplace Whop used Decagon for support, then used its insights to fix the payment problems behind many tickets.

Result65–70% of tickets handled by AI. Payment tickets halved after fixing what the AI flagged.

SimplePractice serves therapists and clinicians who need quick, specific answers. Its help library alone wasn't enough.

Result85% of questions solved without staff within one month, beating its 66% year-end goal.

1-800-Flowers.com tested Decagon on chat and voice, where emotional, time-critical orders are common.

ResultAbout 93% of customers rated it well, well above its old automated system.

ClassPass used Decagon to deflect more tickets, which let it extend chat from 16 hours a day on weekdays to round the clock.

Result32% more questions solved without staff, costs down 95%, and chat now open 24/7.

Skincare brand Curology's old chat took 5% of tickets. With Decagon, chat became the main channel.

ResultChat went from 5% to 80% of all tickets, and support costs fell 65%.

Notion handles millions of questions. Decagon's agent takes them first and only 3.4% of people ask for a human.

ResultUp to 34% faster answers. Twice as many questions solved by AI, and only 3.4% of people ask for a human.

Substack wanted to reach out to publishers proactively, which meant more volume. It put Decagon in front of support.

ResultOver 90% of questions answered without a person, and users are happy with it.