Google said at Gemini at Work 2026 that an internal Bunnings AI agent saved staff half a million hours of administrative work; it did not say which tasks or how it was measured.

Result500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).

Cybersecurity firm Sophos built AI agents with OpenAI that gather the evidence for each threat case, plan an investigation, run it and write a summary with recommended actions. Analysts review the result.

ResultAverage response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.

Asurion's finance team added a Copilot Studio agent to its invoice capture process. When an invoice gets stuck on an error, the agent works out the fix so the invoice can go through without a person.

ResultTouchless invoice processing rose from below 20% to more than 55% in the first week, and then to over 70%.

Because security reviews were slowing projects, AGL built an agent that applies threat-modelling frameworks to generate security review documentation that architects then refine.

ResultArchitects start from an AI draft instead of a blank page; deployed in the security architecture team.

Proaction's co-founder Colin Knudsen uses OpenAI's Codex to build custom, interactive sales demos himself instead of asking engineers. Each takes 30-45 minutes, and he runs much of his day from Codex.

ResultSales up 60%, 40-60 engineering hours saved a month on demos, and 25-33 hours a month saved on his own tasks.

When a landline or internet service is down, Telstra's agent checks if the customer qualifies, works out the refund, watches for the fix, then pays it out. That takes the job off 1,000+ call-centre staff.

ResultRefunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.

Instead of doing access audits by hand every so often, Telstra has an agent watching user permissions and settings in its Salesforce system all the time.

ResultConstant automatic checks replace occasional manual reviews.

Alex's team makes over 100 AI ads a month. One of their first song ads, made with Suno for the music, an AI video model and Nano Banana Pro for images, returned 5x what they spent and made more than $11K. They published a full case study of why it worked.

Result5x return on ad spend and more than $11K in revenue from one AI song ad.

Kakao called its 'AI for Everyone' agentic platform core to its strategy, with a beta targeted for October and an agent marketplace and execution services to follow.

ResultTest version planned first, then an agent marketplace.

Clarity Counts, a Norfolk accountancy practice with four offices, moved its 165 Direct Debit mandates to Adfin in August 2025. Adfin works alongside Xero and its AI learns when each client usually pays, then sends reminders at those times, including evenings and weekends. Debtor reviews now cover a handful of exceptions instead of a long list.

ResultInvoices went from 41 days late on average (Oct 2025) to 3-4 days late by July 2026, and Direct Debit collections grew 5x.

Flipkart-backed payments app super.money is betting on AI agents, rolling out autonomous shopping and gold-purchase agents to all users.

ResultPlanned for all users within two months.

Synapxe's AgentSea lets public healthcare staff create and share agents in plain language for record summaries, procurement reviews, roster generation and productivity tasks, with governance and audit logs.

ResultEvery public healthcare worker in Singapore can now use it.

Mitsubishi UFJ deployed ChatGPT Enterprise to about 35,000 employees as part of co-creation with OpenAI.

ResultAll of its roughly 35,000 staff now have ChatGPT Enterprise.

Westpac plugged five AWS agents into the core of how it processes loans and cards.

ResultMore than 150,000 hours saved.

Tiny Paws keeps the books for pet-care businesses. Its AI agent runs client audits, posts routine journal entries and builds loan schedules.

Result20–30 hours saved a month. A 3–4 hour monthly task now takes about 3 minutes (their own figures).

Four agents handle content research, lead intake, competitor monitoring and newsletter first drafts. He kept the final writing and client replies human.

ResultArticles take about 90 minutes instead of 4 hours, and leads get a reply in under 2 hours (their own figures).

Solo firm owner Oskar Escobedo in El Paso moved 27 clients onto an AI-native ledger and automated monthly reporting.

ResultMonth-end work went from 18 days to 5, freeing about 90 hours a month (their own figures).

Suncorp is testing agents on parts of the claims process, and a few of those steps are heading into production.

ResultSeveral claim steps are moving from trial to everyday use.

A solo consultant runs lead response, content and admin with a set of AI agents costing about $160 a month.

ResultWon 41% of leads instead of about 23%, saved about 35 hours a week, and took on 2 more clients (their own figures).

Self-hosted n8n workflows handle research, first drafts and email triage, and drop everything into Notion. (Reported by a third-party blog.)

Result10+ hours a week saved for about $5 a month. Sorting email alone saves about 3 hours (their own figures).

After losing sleep over blown job budgets, a tradie built Formal Tradie: real-time project budget tracking with an AI agent for construction firms.

ResultLaunched as a product; results still early.

Working with Seisma, accounting firm P&C set up Gemini Enterprise agents for client onboarding, invoice and expense checks, and financial-statement analysis.

ResultPractice work scaled up with AI handling the grunt work.

For 30 days the owner logged every task the agent handled, how long it would have taken, and the time lost to its mistakes.

Result382 tasks done and 79.6 hours saved, after 2.3 hours lost to mistakes (their own figures).

The dairy giant has agents in production that help assess investments, governance and accounting.

ResultAgents live for investment, governance and accounting reviews.

Woolworths' Olive assistant can now plan meals. Behind the scenes, eight checker agents make sure each answer is accurate, compliant and actually finishes the job.

ResultLive for 200,000+ staff, with every answer checked before it's shown.

Telstra's staff ask an internal AI assistant instead of digging through manuals mid-call.

ResultCalls are over a minute shorter on average.

Spark's 350+ frontline advisors ask AI assistants instead of hunting for answers. That's around 20,000 questions a month.

ResultAbout 2 minutes saved per call.

Indonesia's CIMB Niaga launched two staff-facing agents on Vertex AI to help relationship managers and contact-centre staff give advice suited to each customer's goals and life stage.

ResultTwo agents are live, for account managers and the call centre.

Samsung SDS is building 'AI Agent Banking' for Woori Bank with more than 175 agents, about 90 of them due first.

ResultAbout 90 agents go live first, with 175+ planned.

New Zealand's ACC runs four AI tools in its claims pipeline. Staff make every final call.

ResultAI helps with claims; humans keep the final say.

Mizuho started an Agent Factory to move from building individual AI agents to producing and operating them at scale, and plans to roll the Cowork agent out to staff.

ResultProgramme launched; staff rollout targeted.

Naver said it would roll out AI agents across all its services this year, including shopping, search, finance and health.

ResultRollout planned during 2026.

New Zealand's tax department is testing an internal agent that answers IT questions and raises a ServiceNow ticket when it can't help.

ResultSmall trial running for real staff.

A set of 12 prompts pulls hooks, threads and daily posts out of each newsletter issue.

Result15 minutes instead of 5–10 hours, and 21–28 posts a week instead of 2–3 (their own figures).

Employment Hero, serving 350,000+ businesses, says it is embedding agentic AI into regulated HR, payroll and recruitment workflows, shifting from workflow support to autonomous execution.

ResultAnnounced plan only. No results reported yet.

Wesfarmers signed multi-year Google Cloud and Microsoft deals to use agents for conversational shopping, customer support, internal productivity and supply chain; a OnePass pilot lets members search and shop across brands in one chat.

ResultA shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.

ANZ launched an agentic AI CRM for business banking with real-time account summaries and workflow automation, saying it is the first APAC bank to deploy Agentforce at scale.

ResultBankers get instant customer summaries, and routine follow-up steps run on their own.

CBA rolled out ChatGPT Enterprise bank-wide and plans to use agents next for customer service and scam response.

ResultAround 50,000 staff now use ChatGPT. Agents that do tasks for them are still being planned.

When someone calls about bad coverage, the agent pulls network data, alarms and past incidents for that area and tells the rep what's going on in plain English.

ResultChecking takes 80% less time.

The Malaysian telco built Miya with Google so customers can manage their accounts by just asking.

ResultLaunched in the Maxis app.

An n8n agent reads replies to cold emails and answers with a tailored reply and a booking link, carrying on the thread until the lead books or says no.

ResultReplies in under 90 seconds instead of 3–6 hours, and 9 extra good leads in 2 weeks (their own figures).

An n8n workflow pulled company signals like funding, new hires or launches, and added 1-2 personal lines to each email.

Result900 emails, 6% replied, and 10 good meetings booked (their own figures).

Air New Zealand signed a direct partnership with OpenAI and is using simulated customers to check whether GenAI is ready to talk to real passengers.

ResultStill being tested, not yet used with customers.

Five daily n8n workflows search the web for happy-hour specials and publish them to the database behind the site.

Result58 hours saved in a week, for about $36 a month in running costs (their own figures).

Air India was one of the first airlines on Agentforce. Its agents handle a class of refunds from start to finish.

ResultRefunds that took days now take hours.

The ATO's AI transparency statement covers its virtual assistant Alex for customer questions and expanding enterprise generative AI for staff productivity and analytics.

ResultAlex answers public questions, and more AI tools are coming for staff.

Japanese marketplace Mercari uses GPT-4o mini to enhance product listings and give sellers better support.

ResultBetter listings and seller help across the whole marketplace.

LY Corporation (LINE Yahoo) describes 32 AI use cases built with OpenAI to drive growth across its services.

Result32 uses live across its services.

Indian used-car platform Cars24 uses OpenAI-powered voice and chat agents for customer conversations.

ResultAI agents handle 1M+ minutes of conversation a month.

Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.

ResultRisk reviews take 97–99% less effort.

Australian energy comparison service Zembl uses Relevance AI agents to follow up and qualify leads around the clock.

Result30% more customers signed, with sales cover around the clock.

A Reddit user shared an n8n agent that books appointments over WhatsApp, sends confirmations and reminders automatically.

ResultBooks, confirms and reminds automatically. The builder shared no numbers.

The client's staff were out in the field and took up to three days to reply to leads. Agency Results Grow built a ChatGPT bot with Zapier that replies instantly and books consultations.

Result300+ leads were being lost. Revenue rose $134K+ in a year.

Homeowners reply to estimates by SMS after hours. Contractor Appointments built an AI scheduler in Zapier that reads texts, checks availability and books.

Result5–10% of monthly revenue now comes from old leads it follows up, about $300K a year.

When a call is missed, the system texts back within 60 seconds, an AI qualifies the job by SMS and books it into the calendar.

Result£3,800 recovered in week one and £14,200 in month one, from 22+ missed calls a week (their own figures)

The agent reads every quote request email. If details are missing it replies right away asking for them; if not, it texts the mechanic that a quote is ready to prepare.

ResultOwner estimated over $10,000 a year recovered from leads that used to drop off (their own figures)

A store owner built a simple assistant with ChatGPT and Zapier's free tier that answers order, shipping and returns questions on the site and Facebook Messenger.

ResultAbout 80% of repetitive messages handled; 10-12 hours a week saved; after-hours leads caught (their own figures)