ElevenLabs runs its customer support on its own agent platform. The agent reads text, screenshots and PDFs, looks up accounts, takes actions and hands hard cases to people. It resolves over 22,000 tickets a month.

Result65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.

VIB put a live AI chat agent on all its main support channels.

ResultAI agent live on five channels.

NAB already runs dozens of agents internally. Next it's testing customer-facing ones, with guardrails.

ResultCustomer testing is starting; nothing measured yet.

DBS Joy can now complete simple banking tasks in one conversation for corporate and SME customers after login; digibot gained GenAI across Singapore, Hong Kong and Taiwan, with agentic card servicing next.

ResultServes 10M+ customers and is expected to handle 1M+ chats a month.

SoftBank Corp. formed a strategic partnership with Sierra to deploy AI agent-powered customer experiences in Japan.

ResultPartnership announced; deployment planned.

Prepaid customers get a link, the agent checks their SIM, shows their usage next to seven new plans, answers questions and makes the switch. One NZ built it in five weeks.

ResultCustomers can now switch plans on their own instead of calling. It was built in 5 weeks.

Meeting-notes app Fathom uses Intercom's Fin AI agent on the front line of support.

ResultRoutine questions answered instantly so the team can focus on the tricky ones.

UK group MONY (MoneySuperMarket) uses Fin despite strict financial regulation.

ResultAI fully solves 64% of chats with no person needed.

Integration platform Frends pairs Fin with human experts for harder cases.

ResultUp to 94% of questions solved by the AI alone.

Amber uses Lorikeet's AI to triage support and send urgent requests to the right team (or its AI agent).

Result99% of tickets go to the right person or team.

Summ uses Lorikeet's AI agent to handle the rush of questions around tax deadlines.

ResultFirst reply went from about 30 minutes to under 1 minute.

Hnry, which does tax for sole traders, switched on Lorikeet's AI agent and hit 70% automation during the hardest week of its year.

Result70% of support handled by AI during its busiest week.

Breeze set up Lorikeet's AI agent early so support could grow without a big team.

ResultSupport was set up to grow with AI from the start.

Oscar answers customer questions on the website and hands over to 24/7 human live chat when it gets stuck.

ResultSorts out about 75% of questions.

Anthropic put Intercom's Fin in front of its support inbox to cope with fast growth and spikes after each launch.

ResultThe share solved by AI rose from 36% to 50.8% in about a month, saving 1,700+ team hours in month one.

Clay's support lived in a 20,000-member Slack community. It added Fin across channels so customers get answers anywhere.

ResultThe share solved by AI rose from 20% to 45–50%.

When monthly support seekers jumped from 40,000 to 316,000 in four months, Synthesia leaned on Fin plus a strong self-serve help centre.

Result98.3% of people who asked for help in August got it without a person, and answers came 96% faster. No extra hires.

Lightspeed rolled out Fin across products all at once instead of slow tests, then tuned it.

ResultAI solves 45–65% of questions, and staff close 31% more chats a day with AI help.

Teachable serves both course creators and their students. It gave Fin a name and personality and trained it on the help centre.

Result56% of all support is handled by AI from start to finish.

Vanta's old bot was stuck at 45% deflection and didn't cover email. It tested Fin head to head and switched.

Result71% of its chats solved with no person, about 2,500 a month. Chats passed to staff still get 94.1% happy customers.

UK health company Numan reviewed every AI answer at first, then moved to a 5% monthly audit once it trusted Fin.

Result19,000 hours saved a year, about the work of 9 full-time staff. 90% of customers are happy, the same as with people.

MPB buys and sells used camera kit. Fin handles questions about trade-ins, orders and grading across markets.

ResultAI now solves nearly 10,000 chats a month, up from 25–30% of chats to 40–50%.

Fitness studio chain [solidcore] connected Fin to its booking system Mindbody so it can handle class questions on chat and phone.

Result$569,000 and 12,000+ hours saved a year. AI fully handles 23% of incoming calls.

Prediction market Kalshi went live with Fin in about 10 days, just before its biggest weekend ever.

ResultAI solves about 80% of chats, and replies now take minutes instead of about 23 hours. Fully live in about 10 days.

Sports app Underdog gets 7,000+ extra conversations in 48 hours on big weekends. Fin checks withdrawals and gives personal updates.

ResultNearly 80% of questions at peak times are answered without a person.