Kogan.com moved its service bot to Agentforce, reaching production in about six weeks with 10 use cases including order tracking, recommendations, returns and identity checks.

ResultLive in about 6 weeks, covering 10 kinds of customer question.

VIB put a live AI chat agent on all its main support channels.

ResultAI agent live on five channels.

NAB already runs dozens of agents internally. Next it's testing customer-facing ones, with guardrails.

ResultCustomer testing is starting; nothing measured yet.

DBS Joy can now complete simple banking tasks in one conversation for corporate and SME customers after login; digibot gained GenAI across Singapore, Hong Kong and Taiwan, with agentic card servicing next.

ResultServes 10M+ customers and is expected to handle 1M+ chats a month.

Service NSW's transparency statement says its Eva conversational AI supports customer chat and identity-check assistance, with human oversight and no AI-made formal decisions.

ResultAI handles customer chat and ID-check help, with staff watching over it.

E-Collar Technologies runs three stores and connected Lyro to a custom order-tracking API.

Result70% of chats solved by AI across three online stores. Live within 30 days.

HairMax's small team answers technical questions about laser devices 24/7 with Lyro.

ResultThe share of questions solved by AI rose from 60% to 73%, saving 7,800 hours a year.

Tire and track seller Monster Tires spent 30% of specialist time on routine quote calls. It moved quotes into Tidio's Lyro AI chat.

Result44% of visitors chat with the bot, and 26% of visits turn into a real enquiry.

Small macaron brand Pastreez uses Tidio chat to catch every lead, including corporate gift orders.

Result70% of chats became orders, and it won business clients like Netflix and Google.

UK mattress retailer MattressNextDay uses Tidio's Lyro across channels.

Result73% of chats solved by AI and 400+ staff hours saved each month.

Prepaid customers get a link, the agent checks their SIM, shows their usage next to seven new plans, answers questions and makes the switch. One NZ built it in five weeks.

ResultCustomers can now switch plans on their own instead of calling. It was built in 5 weeks.

The Malaysian telco built Miya with Google so customers can manage their accounts by just asking.

ResultLaunched in the Maxis app.

Oscar answers customer questions on the website and hands over to 24/7 human live chat when it gets stuck.

ResultSorts out about 75% of questions.