AI agents for operations: real examples
Real AI agent examples picked for people in Operations. Each case links to its public source, says what happened, and gives plain setup steps and a prompt you can copy. 21 cases, newest first.
CMA CGM's AI voice agents resolve 46% of cargo release calls
Shipping group CMA CGM uses HappyRobot voice agents to answer calls about cargo release, customs and documents, and to call customers about new routes and unpaid invoices. It is now scaling them up after pilots.
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An internal agent at Bunnings saved staff 500,000 hours of admin
Google said at Gemini at Work 2026 that an internal Bunnings AI agent saved staff half a million hours of administrative work; it did not say which tasks or how it was measured.
Read how it worksGoogle launches the Gemini agent, one agent for work inside Gmail, Docs and Sheets
At Gemini at Work 2026 (8 October 2026) Google announced the Gemini agent, which it calls a single, universal agent for work. Google says it answers questions, does knowledge work, creates images and media, writes and runs code, and works inline in Gmail, Drive, Docs, Slides, Sheets, Chat and Calendar.
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Asurion's invoice agent lifted hands-free invoice processing from under 20% to 70%
Asurion's finance team added a Copilot Studio agent to its invoice capture process. When an invoice gets stuck on an error, the agent works out the fix so the invoice can go through without a person.
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Singapore lets every public healthcare worker build their own AI agents
Synapxe's AgentSea lets public healthcare staff create and share agents in plain language for record summaries, procurement reviews, roster generation and productivity tasks, with governance and audit logs.
Read how it worksMUFG gives all 35,000 bank staff ChatGPT Enterprise
Mitsubishi UFJ deployed ChatGPT Enterprise to about 35,000 employees as part of co-creation with OpenAI.
Read how it worksA 10-person bookkeeping firm saves 20–30 hours a month with an AI agent
Tiny Paws keeps the books for pet-care businesses. Its AI agent runs client audits, posts routine journal entries and builds loan schedules.
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Suncorp is trialling AI agents in insurance claims
Suncorp is testing agents on parts of the claims process, and a few of those steps are heading into production.
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Samsung SDS builds 175+ AI agents for Woori Bank
Samsung SDS is building 'AI Agent Banking' for Woori Bank with more than 175 agents, about 90 of them due first.
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Lendi rebuilt its home-loan switching process with AI agents in 16 weeks
Australian mortgage platform Lendi used Amazon Bedrock to build agentic AI for the refinance journey, with multi-agent orchestration and guardrails to speed up applications.
Read how it worksAir NZ and OpenAI create 'virtual customers' to test AI service
Air New Zealand signed a direct partnership with OpenAI and is using simulated customers to check whether GenAI is ready to talk to real passengers.
Read how it worksNRI halves Japanese document review time with Claude
Nomura Research Institute uses Claude on Amazon Bedrock to review Japanese business documents.
Read how it worksLY Corporation uses OpenAI in 32 different ways
LY Corporation (LINE Yahoo) describes 32 AI use cases built with OpenAI to drive growth across its services.
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PLDT's ERICA agent cuts risk-review work by 97–99%
Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.
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Send Payments saves 40 hours a week with AI agents
Australian payments company Send uses Relevance AI agents to take repetitive work off the team.
Read how it worksEvenUp turns month-long injury demand letters into 10-minute drafts
EvenUp builds Claude-powered tools for personal injury lawyers to draft demands, medical summaries and more.
Read how it worksThe IRC tested Claude to turn health data into decisions faster
The IRC tested Claude to analyse programme data from health facilities, much of it once kept in paper notebooks.
Read how it worksHuel saved 1,000 hours and £100K of software with AI workflows
Food brand Huel used n8n to plug AI into its real processes instead of standalone chat tools.
Read how it worksField Aerospace drafts government proposals in 25 minutes, not 2 weeks
Aircraft firm Field Aerospace uses n8n and AI to read 50+ page solicitations and draft responses.
Read how it worksMedical Data Systems collects $280K a month with AI phone agents
Billing firm MDS runs Retell voice agents on inbound and outbound collections calls.
Read how it worksMatic's AI phone agent collects quote details so staff can focus on selling
Insurance marketplace Matic uses Retell to collect caller details before handing to licensed agents.
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