AI agents for customer support team: real examples
Real AI agent examples picked for people in Customer support team. Each case links to its public source, says what happened, and gives plain setup steps and a prompt you can copy. 66 cases, newest first.
Kogan rebuilt its customer-service bot on Agentforce in six weeks
Kogan.com moved its service bot to Agentforce, reaching production in about six weeks with 10 use cases including order tracking, recommendations, returns and identity checks.
Read how it works
ElevenLabs' own AI support agent resolves 65% of its tickets
ElevenLabs runs its customer support on its own agent platform. The agent reads text, screenshots and PDFs, looks up accounts, takes actions and hands hard cases to people. It resolves over 22,000 tickets a month.
Read how it works
Telstra lets an AI agent sort refunds while customers wait for repairs
When a landline or internet service is down, Telstra's agent checks if the customer qualifies, works out the refund, watches for the fix, then pays it out. That takes the job off 1,000+ call-centre staff.
Read how it works
Noom's AI went from solving 59% to 68% of questions in 30 days
Noom used Decagon to scale its concierge-style support for members.
Read how it worksL'Oréal is rolling out an AI agent to answer order status questions
L'Oréal uses Agentforce to answer "where's my order" around the clock.
Read how it worksChime cut support costs 60% while doubling member satisfaction
US fintech Chime ran a strict vendor test across chat and voice, then put Decagon's AI agents in front of members.
Read how it worksDuolingo's English Test had AI solve 80% of chats from day one
Test-takers need results fast for university deadlines. The Duolingo English Test swapped its previous AI vendor (30% deflection) for Decagon.
Read how it worksRippling's AI now solves over half of chats across 12 products
Rippling serves admins and employees across 12+ product lines. Decagon now covers chat and email.
Read how it worksWhop's AI agent handles 70% of tickets and showed the team what to fix
Marketplace Whop used Decagon for support, then used its insights to fix the payment problems behind many tickets.
Read how it worksSimplePractice's AI solved 85% of questions a month after launch
SimplePractice serves therapists and clinicians who need quick, specific answers. Its help library alone wasn't enough.
Read how it works1-800-Flowers tested AI agents on chat and phone, and 93% of customers were happy
1-800-Flowers.com tested Decagon on chat and voice, where emotional, time-critical orders are common.
Read how it worksVietnam's VIB runs one AI chat agent across five support channels
VIB put a live AI chat agent on all its main support channels.
Read how it works
Westpac runs five AI agents in its home-loan and credit-card lending
Westpac plugged five AWS agents into the core of how it processes loans and cards.
Read how it works
NAB is about to test AI agents with real customers
NAB already runs dozens of agents internally. Next it's testing customer-facing ones, with guardrails.
Read how it works
DBS upgrades Joy, its assistant for small business customers, so it can do tasks itself
DBS Joy can now complete simple banking tasks in one conversation for corporate and SME customers after login; digibot gained GenAI across Singapore, Hong Kong and Taiwan, with agentic card servicing next.
Read how it worksClassPass moved chat to 24/7 with AI and cut costs 95%
ClassPass used Decagon to deflect more tickets, which let it extend chat from 16 hours a day on weekdays to round the clock.
Read how it worksCurology's AI chat now takes 80% of tickets and cut costs 65%
Skincare brand Curology's old chat took 5% of tickets. With Decagon, chat became the main channel.
Read how it worksNotion solves support tickets 34% faster with an AI agent
Notion handles millions of questions. Decagon's agent takes them first and only 3.4% of people ask for a human.
Read how it worksSubstack's AI agent solves 90% of user questions
Substack wanted to reach out to publishers proactively, which meant more volume. It put Decagon in front of support.
Read how it works
SoftBank partners with Sierra to bring AI customer-service agents to Japan
SoftBank Corp. formed a strategic partnership with Sierra to deploy AI agent-powered customer experiences in Japan.
Read how it worksService NSW uses AI assistant 'Eva' for customer chat and ID-check help
Service NSW's transparency statement says its Eva conversational AI supports customer chat and identity-check assistance, with human oversight and no AI-made formal decisions.
Read how it worksHomebase's AI agent now solves 70% of questions, day and night
Homebase (scheduling and payroll for small businesses) used to offer phone support 12 hours a day on weekdays. Its Sierra agent now answers anytime.
Read how it worksA self-storage company's AI agent answers 24/7 and brings in new renters
StoreEase runs self-storage sites. Its agent Amber answers the phone and web at any hour, from missed payments to locked gates.
Read how it worksSealy of Australia lets AI fully solve over half its support questions
Mattress maker Sealy of Australia used Zendesk AI to automate customer resolutions within four weeks while lifting agent productivity.
Read how it worksAskTelstra helps 8,000 frontline staff answer customers faster
Telstra's staff ask an internal AI assistant instead of digging through manuals mid-call.
Read how it works
Spark saves 2 minutes a call with AI assistants
Spark's 350+ frontline advisors ask AI assistants instead of hunting for answers. That's around 20,000 questions a month.
Read how it worksModern Animal's AI agent sorts pet questions that don't need a vet visit
Vet chain Modern Animal built Herriot with Sierra to handle routine questions and triage.
Read how it works
Sacombank's voice agents take up to 41,000 calls a day
Vietnamese banks like Sacombank, Vietcombank and Home Credit use FPT's AI agents on the phones.
Read how it worksSoFi's AI agent handles 50,000 member chats a week
SoFi serves 13.7M members across banking, investing and lending. It deployed a Sierra agent for support.
Read how it worksCommBank gives about 50,000 staff ChatGPT
CBA rolled out ChatGPT Enterprise bank-wide and plans to use agents next for customer service and scam response.
Read how it worksOne NZ's AI agent cuts the time to check network complaints by 80%
When someone calls about bad coverage, the agent pulls network data, alarms and past incidents for that area and tells the rep what's going on in plain English.
Read how it worksOne NZ lets customers switch mobile plans with an AI agent, no call needed
Prepaid customers get a link, the agent checks their SIM, shows their usage next to seven new plans, answers questions and makes the switch. One NZ built it in five weeks.
Read how it works
Maxis launches Miya, a friendly assistant in its app
The Malaysian telco built Miya with Google so customers can manage their accounts by just asking.
Read how it worksOrthofeet automated 56% of tickets in under two months
Orthofeet replaced Freshdesk, Dialpad and an outsourced team with Gorgias and its AI Agent.
Read how it worksTommy John's support team made $106K in sales after AI took the busywork
Tommy John moved off Zendesk to Gorgias so AI handles routine tickets and agents sell.
Read how it worksAustralian brand Boody lifts sales 10% and replies 99% faster with an AI agent
Sustainable clothing brand Boody uses Gorgias's AI Agent on Shopify for support and pre-sale questions.
Read how it worksAir India hands a type of refund request to an AI agent
Air India was one of the first airlines on Agentforce. Its agents handle a class of refunds from start to finish.
Read how it worksPsycho Bunny doubled revenue without hiring more support staff
Fashion brand Psycho Bunny left Zendesk for Gorgias and added an AI agent called Lisa.
Read how it works
Turo replaced its old menu-based bot with an AI agent in two months
Car-sharing marketplace Turo rebuilt its chatbot on Voiceflow as a multilingual AI agent.
Read how it worksA streetwear brand solves 74% of tickets in one reply
Nude Project lets Gorgias's AI agent take the first pass at support.
Read how it worksA jewellery brand turned its support AI into a salesperson that sells in 20% of chats
Caitlyn Minimalist uses Gorgias's AI agent to answer support tickets and pre-sale questions.
Read how it worksInstant AI cancellations cut wrong shipments by 70%
Trove Brands lets its AI agent cancel orders on the spot, before they ship.
Read how it worksKiwibank's phone bot cuts 1,358 reasons for calling down to 23
Kiwibank swapped an old phone bot for an AI voicebot that understands why people are calling and sends them to the right place.
Read how it worksThe ATO runs virtual assistant Alex and is giving staff more AI tools
The ATO's AI transparency statement covers its virtual assistant Alex for customer questions and expanding enterprise generative AI for staff productivity and analytics.
Read how it worksCars24 runs phone and chat agents for 1M+ minutes of conversation a month
Indian used-car platform Cars24 uses OpenAI-powered voice and chat agents for customer conversations.
Read how it worksFathom keeps award-winning support while Fin handles the routine stuff
Meeting-notes app Fathom uses Intercom's Fin AI agent on the front line of support.
Read how it worksA price-comparison group lets AI fully solve 64% of chats
UK group MONY (MoneySuperMarket) uses Fin despite strict financial regulation.
Read how it worksFrends' AI agent solves up to 94% of support questions
Integration platform Frends pairs Fin with human experts for harder cases.
Read how it worksAustralian power company Amber sends 99% of tickets to the right place with AI
Amber uses Lorikeet's AI to triage support and send urgent requests to the right team (or its AI agent).
Read how it worksCrypto tax app Summ gets through tax-time support spikes
Summ uses Lorikeet's AI agent to handle the rush of questions around tax deadlines.
Read how it worksKiwi accounting app Hnry went from 0 to 70% automation in its busiest week
Hnry, which does tax for sole traders, switched on Lorikeet's AI agent and hit 70% automation during the hardest week of its year.
Read how it worksBreeze built support to scale with AI from day one
Breeze set up Lorikeet's AI agent early so support could grow without a big team.
Read how it worksAir New Zealand's chatbot Oscar sorts out about 75% of questions
Oscar answers customer questions on the website and hands over to 24/7 human live chat when it gets stuck.
Read how it worksAnthropic's AI agent now answers half of Anthropic's own support questions
Anthropic put Intercom's Fin in front of its support inbox to cope with fast growth and spikes after each launch.
Read how it worksClay moved support out of Slack, and now AI solves up to half of it
Clay's support lived in a 20,000-member Slack community. It added Fin across channels so customers get answers anywhere.
Read how it worksSynthesia handled a 690% jump in support demand without hiring
When monthly support seekers jumped from 40,000 to 316,000 in four months, Synthesia leaned on Fin plus a strong self-serve help centre.
Read how it worksLightspeed lets AI solve up to 65% of support for shops and restaurants
Lightspeed rolled out Fin across products all at once instead of slow tests, then tuned it.
Read how it worksTeachable now automates 56% of all support for creators and students
Teachable serves both course creators and their students. It gave Fin a name and personality and trained it on the help centre.
Read how it worksVanta's AI agent fully solves 71% of the chats it handles
Vanta's old bot was stuck at 45% deflection and didn't cover email. It tested Fin head to head and switched.
Read how it worksNuman saves 19,000 support hours a year with an AI agent in health care
UK health company Numan reviewed every AI answer at first, then moved to a 5% monthly audit once it trusted Fin.
Read how it worksMPB doubled how many camera-gear questions its AI solves
MPB buys and sells used camera kit. Fin handles questions about trade-ins, orders and grading across markets.
Read how it works[solidcore] saves $569K a year with an AI agent that also answers calls
Fitness studio chain [solidcore] connected Fin to its booking system Mindbody so it can handle class questions on chat and phone.
Read how it worksKalshi's AI agent handled 80,000 support tickets in one day around the Super Bowl
Prediction market Kalshi went live with Fin in about 10 days, just before its biggest weekend ever.
Read how it worksUnderdog's AI agent handles 80% of questions on busy game days
Sports app Underdog gets 7,000+ extra conversations in 48 hours on big weekends. Fin checks withdrawals and gives personal updates.
Read how it works
Koralplay automated 70% of payment tickets and saves 616 hours a week
Gaming company Koralplay used n8n to unblock payments and reply to customers automatically.
Read how it worksOversee halved its first reply time by letting AI look into problems first
Travel tech firm Oversee uses n8n to gather case history and context before an agent replies.
Read how it works