ChatGPT
Claude
n8n
Intercom Fin
Retell AI
Claude Code
Vapi
ZapierPick a job for your AI agent
Real results, real prices and the setup, one job at a time.
East Norwich Bagels on Long Island lets an AI phone agent take its small, constant call-ahead orders and put them straight into its Clover till. Payment stays at the counter, and catering and orders for a later day go to a person.
An automated check compares the sales and installation calendars with drive times, posts problems to Slack with a suggested fix, then reruns after the office team corrects them.
Every week Claude reads the site's Search Console, GA4 and Bing data and picks the pages ranking 5 to 15 with 100+ impressions; a daily Claude Code job writes, translates and publishes new posts.
A builder automated email triage, quote drafting, meeting follow-ups and invoice chasing for a US Midwest services firm, and published before-and-after hours, including what didn't work.
Every morning an AI agent checks the company's GoHighLevel CRM for uncontacted leads, overdue follow-ups and unlogged appointments, and posts them to Slack for the office team.
Big Apple Express Spa and a realty firm in Metro Manila use an AI system that confirms late-night bookings, replies to ad and form messages, and sends a morning report.
The 86-unit poke chain built 'Pokebot', an agent that builds finance reports from all its data, does accounting tasks and plans store managers' days.
On 14 October 2026 xAI, the company behind Grok on X, made grok-voice-3.0 available in its Speech to Speech (voice agent) API at the same price as Grok Voice 2.0. The grok-voice-latest alias now points to it. xAI lists the API at $0.08 per minute, with tool calling, web and X search, and demo apps for web and Twilio phone agents.
Kogan.com moved its service bot to Agentforce, reaching production in about six weeks with 10 use cases including order tracking, recommendations, returns and identity checks.
More new use cases
Newest first. Open any case for the steps and prompt.
Shipping group CMA CGM uses HappyRobot voice agents to answer calls about cargo release, customs and documents, and to call customers about new routes and unpaid invoices. It is now scaling them up after pilots.
ResultMore than 46% of cargo release enquiries are resolved by the AI agents, and about a third of 4,000 customers called by the sales agent moved on to active discussions.
HappyRobotRetell AIVapi· cmacgm-group.com· Oct 2026ElevenLabs runs its customer support on its own agent platform. The agent reads text, screenshots and PDFs, looks up accounts, takes actions and hands hard cases to people. It resolves over 22,000 tickets a month.
Result65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.
ElevenLabsIntercom FinZendesk AI· elevenlabs.io· Oct 2026On 13 October 2026 Klaviyo said Composer, its AI marketing agent, is now available to every Klaviyo customer. Klaviyo says it analyses your business data, answers questions with cited evidence, automates recurring marketing tasks, and follows team-defined processes through Skills.
ResultAn AI marketing agent built into Klaviyo for every customer. This is a launch, not a customer result.
Klaviyo· klaviyo.com· Oct 2026ShipStation built Deckhand, an IT help desk agent in Slack on Amazon Bedrock AgentCore. It answers staff IT questions day and night and only opens a Jira ticket when it can't sort it out in chat.
ResultReplied to 97.5% of messages, handled 812 of 1,221 conversations without a ticket (about 1,600 hours a year saved), and positive ratings rose from 82% to 96%.
Amazon Bedrock· aws.amazon.com· Oct 2026Decoded made a 76-second documentary about a tiny snail with no camera or crew. Claude wrote the story, Gemini (Nano Banana) drew the snail and six scenes, Veo 3.1 in Google Flow animated them, and Gemini TTS read the narration.
ResultA finished 76-second short film using only free tools, with the full workflow and prompts shared.
Google VeoClaudeGoogle Gemini· X· Oct 2026Google said at Gemini at Work 2026 that an internal Bunnings AI agent saved staff half a million hours of administrative work; it did not say which tasks or how it was measured.
Result500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).
Google GeminiChatGPT· idm.net.au· Oct 2026Google said shopping agents that help customers discover products and build carts lifted conversion rates up to three times at Kmart and Officeworks.
ResultShoppers who use the agents are up to 3 times more likely to buy (Google's figure).
Google GeminiChatbase· idm.net.au· Oct 2026Cybersecurity firm Sophos built AI agents with OpenAI that gather the evidence for each threat case, plan an investigation, run it and write a summary with recommended actions. Analysts review the result.
ResultAverage response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.
ChatGPTClaude· openai.com· Oct 2026
Rakuten used Claude Code to run a seven-hour autonomous refactoring of the open-source vLLM codebase and to speed up feature delivery.
ResultNew features now ship in 5 days instead of 24.
Claude Code· claude.comJapanese IT services firm Classmethod uses Claude Code across engineering and business tasks, including Google Apps Script automations.
ResultUp to 10 times more output and 90% less time coding. One task went from 24 hours to 1 hour.
Claude CodeClaude· claude.comLewie uses n8n for content, client reports, lead routing and monitoring, Supabase as a shared database, and Claude for analysis and code.
ResultEight businesses run by one person, with AI doing the repeat work.
Clauden8n· lewie.io· Mar 2026Felix builds with Claude Code and runs morning email summaries, content, client reports and social posts through self-hosted n8n.
ResultAbout 15 regular tasks run on their own, for roughly €150–300 a month in tools.
Claude Coden8n· felixlenhard.com· Sep 2025Robin connects Claude Code to Trello, his inbox, calendar and n8n through MCP. It briefs him before meetings, drafts emails in his voice and keeps sales follow-ups moving.
ResultCold emails went from 30–45 minutes to 2, and LinkedIn posts from 2 hours to 15 minutes.
Claude Code· robinvanveen.com· Jan 2026
When a landline or internet service is down, Telstra's agent checks if the customer qualifies, works out the refund, watches for the fix, then pays it out. That takes the job off 1,000+ call-centre staff.
ResultRefunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.
Salesforce AgentforceChatGPTClaude· salesforce.com· Sep 2026Telstra's staff ask an internal AI assistant instead of digging through manuals mid-call.
ResultCalls are over a minute shorter on average.
ChatGPTClaude· telstra.com.au· Apr 2026CBA rolled out ChatGPT Enterprise bank-wide and plans to use agents next for customer service and scam response.
ResultAround 50,000 staff now use ChatGPT. Agents that do tasks for them are still being planned.
ChatGPT· openai.com· Dec 2025Westpac plugged five AWS agents into the core of how it processes loans and cards.
ResultMore than 150,000 hours saved.
Amazon BedrockChatGPTClaude· itnews.com.au· Aug 2026NAB already runs dozens of agents internally. Next it's testing customer-facing ones, with guardrails.
ResultCustomer testing is starting; nothing measured yet.
Intercom FinTidio LyroChatbase· fst.net.au· Aug 2026
The dairy giant has agents in production that help assess investments, governance and accounting.
ResultAgents live for investment, governance and accounting reviews.
Microsoft CopilotChatGPT· istart.com.au· Apr 2026Employment Hero, serving 350,000+ businesses, says it is embedding agentic AI into regulated HR, payroll and recruitment workflows, shifting from workflow support to autonomous execution.
ResultAnnounced plan only. No results reported yet.
ChatGPTClaudeXero· employmenthero.com· Feb 2026Synapxe's AgentSea lets public healthcare staff create and share agents in plain language for record summaries, procurement reviews, roster generation and productivity tasks, with governance and audit logs.
ResultEvery public healthcare worker in Singapore can now use it.
ChatGPTClaude· synapxe.sg· Aug 2026Mitsubishi UFJ deployed ChatGPT Enterprise to about 35,000 employees as part of co-creation with OpenAI.
ResultAll of its roughly 35,000 staff now have ChatGPT Enterprise.
ChatGPT· itmedia.co.jp· Aug 2026Nomura Research Institute uses Claude on Amazon Bedrock to review Japanese business documents.
ResultDocument review time cut by 50%.
ClaudeAmazon Bedrock· claude.com
Instead of doing access audits by hand every so often, Telstra has an agent watching user permissions and settings in its Salesforce system all the time.
ResultConstant automatic checks replace occasional manual reviews.
Salesforce AgentforceChatGPTClaude· salesforce.com· Sep 2026CBA turned on Atlassian's AI (now Rovo) for 35,000 people. It summarises delivery docs and breaks big projects into Jira tasks.
ResultAbout 2,500 hours saved every month.
Atlassian Rovo· atlassian.com· Jul 2025New Zealand's tax department is testing an internal agent that answers IT questions and raises a ServiceNow ticket when it can't help.
ResultSmall trial running for real staff.
Microsoft CopilotChatGPTZapier· taxpolicy.ird.govt.nz· Mar 2026Because security reviews were slowing projects, AGL built an agent that applies threat-modelling frameworks to generate security review documentation that architects then refine.
ResultArchitects start from an AI draft instead of a blank page; deployed in the security architecture team.
ChatGPTClaude· istart.com.au· Oct 2026New Zealand's ACC runs four AI tools in its claims pipeline. Staff make every final call.
ResultAI helps with claims; humans keep the final say.
ChatGPTClaude· businessdesk.co.nz· Apr 2026
The owner's husband built Marin Cake Studio an order system with Claude Code; a daily job drafts review requests and reminders that she approves before they send.
ResultLive on real orders 12 days after the first commit; in the first week 8 of 9 customers who got a review request left one. A sync bug once marked paid customers unpaid and was fixed (builder's own figures).
Claude· chadholdorf.com
Suncorp is testing agents on parts of the claims process, and a few of those steps are heading into production.
ResultSeveral claim steps are moving from trial to everyday use.
ChatGPTClaudeZapier· fst.net.au· Jun 2026Australian mortgage platform Lendi used Amazon Bedrock to build agentic AI for the refinance journey, with multi-agent orchestration and guardrails to speed up applications.
ResultRebuilt in about 16 weeks, so loan applications move faster.
Amazon BedrockClauden8n· aws.amazon.com· Mar 2026Philippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.
ResultRisk reviews take 97–99% less effort.
UiPathChatGPTClaude· uipath.comBilling firm MDS runs Retell voice agents on inbound and outbound collections calls.
ResultAbout 30,000 calls a month handled and about $280K collected each month.
Retell AI· retellai.com
Woolworths' Olive assistant can now plan meals. Behind the scenes, eight checker agents make sure each answer is accurate, compliant and actually finishes the job.
ResultLive for 200,000+ staff, with every answer checked before it's shown.
Google GeminiChatGPTClaude· itnews.com.au· Apr 2026Wesfarmers signed multi-year Google Cloud and Microsoft deals to use agents for conversational shopping, customer support, internal productivity and supply chain; a OnePass pilot lets members search and shop across brands in one chat.
ResultA shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.
Google GeminiMicrosoft CopilotChatGPT· itnews.com.au· Feb 2026ANZ launched an agentic AI CRM for business banking with real-time account summaries and workflow automation, saying it is the first APAC bank to deploy Agentforce at scale.
ResultBankers get instant customer summaries, and routine follow-up steps run on their own.
Salesforce AgentforceChatGPTHubSpot· anz.com.au· Feb 2026Indonesia's CIMB Niaga launched two staff-facing agents on Vertex AI to help relationship managers and contact-centre staff give advice suited to each customer's goals and life stage.
ResultTwo agents are live, for account managers and the call centre.
ChatGPTClaude· googlecloudpresscorner.com· Apr 2026- AI
Mastercard rolled out authenticated agentic transactions in Singapore and Malaysia, tested with UOB, using tokenisation and verifiable intent so AI agents can pay on a user's behalf.
ResultLive in Singapore and Malaysia first, with more countries to follow.
· mastercard.com
All 208 use cases, newest first
- AI
East Norwich Bagels on Long Island lets an AI phone agent take its small, constant call-ahead orders and put them straight into its Clover till. Payment stays at the counter, and catering and orders for a later day go to a person.
ResultAt its pace since a July 2026 setup: about 9,500 phone orders a year worth about $125,000, and about 12 hours a week of phone time back for the team. The tool costs $350 a month, so phone sales are about 30 times its cost (sales, not profit). Yearly figures are projected from the shop's pace so far and come from the vendor's own case study.
· maple.inc· Oct 2026 An automated check compares the sales and installation calendars with drive times, posts problems to Slack with a suggested fix, then reruns after the office team corrects them.
ResultIn one week it caught 6 sales appointments whose drive times didn't work and suggested a revised schedule, plus an installation stop missing from the calendar and a route that couldn't fit its time slot. The owner hasn't measured time or money saved yet (owner's own report).
Claude· X· Oct 2026Every week Claude reads the site's Search Console, GA4 and Bing data and picks the pages ranking 5 to 15 with 100+ impressions; a daily Claude Code job writes, translates and publishes new posts.
ResultAverage Google position went from about 51-59 in mid-August to 6.6 on 28 September, roughly page 6 to page 1 in six weeks. The author built one of the tools used and shared no traffic or sales numbers (builder's own figures).
ClaudeClaude Code· X· Oct 2026A builder automated email triage, quote drafting, meeting follow-ups and invoice chasing for a US Midwest services firm, and published before-and-after hours, including what didn't work.
ResultAdmin time fell from 21 to 5 hours a week over a 4-week before/after; email triage alone went from 10 to 2 hours. First invoice reminder now goes out after 2 days instead of 11. No one was laid off (builder's own figures).
n8nZapier· shuvogt.com· Oct 2026Every morning an AI agent checks the company's GoHighLevel CRM for uncontacted leads, overdue follow-ups and unlogged appointments, and posts them to Slack for the office team.
ResultLeads not answered within the first hour fell from 9 to 1 in a week; one report found a lead left 19 days without a reply. The owner says not all of the gain is down to AI and he has no exact ROI yet (owner's own figures).
Claude· X· Oct 2026- AI
Big Apple Express Spa and a realty firm in Metro Manila use an AI system that confirms late-night bookings, replies to ad and form messages, and sends a morning report.
ResultOperating costs down 25% since adopting the system, and a 20-branch network now runs on it, according to the consultancy that built it (company's own figures).
· smbandme.com· Oct 2026 - AI
The 86-unit poke chain built 'Pokebot', an agent that builds finance reports from all its data, does accounting tasks and plans store managers' days.
ResultPokebot handles accounting and reporting work once done by people; those staff were moved to checking its work, and the company plans to grow without hiring at HQ (company's statements to Restaurant Business).
· restaurantbusinessonline.com· Oct 2026 Kogan.com moved its service bot to Agentforce, reaching production in about six weeks with 10 use cases including order tracking, recommendations, returns and identity checks.
ResultLive in about 6 weeks, covering 10 kinds of customer question.
Salesforce AgentforceGorgias AI AgentTidio Lyro· itnews.com.au· Oct 2026On 14 October 2026 xAI, the company behind Grok on X, made grok-voice-3.0 available in its Speech to Speech (voice agent) API at the same price as Grok Voice 2.0. The grok-voice-latest alias now points to it. xAI lists the API at $0.08 per minute, with tool calling, web and X search, and demo apps for web and Twilio phone agents.
ResultA new Grok voice model for real-time voice agents that can answer, talk and call your tools; xAI lists it at $0.08 per minute. This is a launch, not a customer result.
Grok (xAI)Twilio· docs.x.ai· Oct 2026Shipping group CMA CGM uses HappyRobot voice agents to answer calls about cargo release, customs and documents, and to call customers about new routes and unpaid invoices. It is now scaling them up after pilots.
ResultMore than 46% of cargo release enquiries are resolved by the AI agents, and about a third of 4,000 customers called by the sales agent moved on to active discussions.
HappyRobotRetell AIVapi· cmacgm-group.com· Oct 2026ElevenLabs runs its customer support on its own agent platform. The agent reads text, screenshots and PDFs, looks up accounts, takes actions and hands hard cases to people. It resolves over 22,000 tickets a month.
Result65% of tickets resolved end to end, first reply in about 60 seconds instead of hours, and 70% positive ratings.
ElevenLabsIntercom FinZendesk AI· elevenlabs.io· Oct 2026On 13 October 2026 Klaviyo said Composer, its AI marketing agent, is now available to every Klaviyo customer. Klaviyo says it analyses your business data, answers questions with cited evidence, automates recurring marketing tasks, and follows team-defined processes through Skills.
ResultAn AI marketing agent built into Klaviyo for every customer. This is a launch, not a customer result.
Klaviyo· klaviyo.com· Oct 2026ShipStation built Deckhand, an IT help desk agent in Slack on Amazon Bedrock AgentCore. It answers staff IT questions day and night and only opens a Jira ticket when it can't sort it out in chat.
ResultReplied to 97.5% of messages, handled 812 of 1,221 conversations without a ticket (about 1,600 hours a year saved), and positive ratings rose from 82% to 96%.
Amazon Bedrock· aws.amazon.com· Oct 2026Decoded made a 76-second documentary about a tiny snail with no camera or crew. Claude wrote the story, Gemini (Nano Banana) drew the snail and six scenes, Veo 3.1 in Google Flow animated them, and Gemini TTS read the narration.
ResultA finished 76-second short film using only free tools, with the full workflow and prompts shared.
Google VeoClaudeGoogle Gemini· X· Oct 2026Google said at Gemini at Work 2026 that an internal Bunnings AI agent saved staff half a million hours of administrative work; it did not say which tasks or how it was measured.
Result500,000 staff hours of admin saved (Google's figure; it didn't say how this was measured).
Google GeminiChatGPT· idm.net.au· Oct 2026Google said shopping agents that help customers discover products and build carts lifted conversion rates up to three times at Kmart and Officeworks.
ResultShoppers who use the agents are up to 3 times more likely to buy (Google's figure).
Google GeminiChatbase· idm.net.au· Oct 2026Cybersecurity firm Sophos built AI agents with OpenAI that gather the evidence for each threat case, plan an investigation, run it and write a summary with recommended actions. Analysts review the result.
ResultAverage response time on agent-handled cases fell from about 38 minutes to 89 seconds, and 52% of cases are resolved end to end by AI.
ChatGPTClaude· openai.com· Oct 2026At Gemini at Work 2026 (8 October 2026) Google announced the Gemini agent, which it calls a single, universal agent for work. Google says it answers questions, does knowledge work, creates images and media, writes and runs code, and works inline in Gmail, Drive, Docs, Slides, Sheets, Chat and Calendar.
ResultA new Google agent you give objectives to inside Workspace. This is a launch, not a customer result.
Google Gemini· cloud.google.com· Oct 2026Asurion's finance team added a Copilot Studio agent to its invoice capture process. When an invoice gets stuck on an error, the agent works out the fix so the invoice can go through without a person.
ResultTouchless invoice processing rose from below 20% to more than 55% in the first week, and then to over 70%.
Microsoft CopilotChatGPTn8n· microsoft.com· Oct 2026- AI
Claudio's Waterfront in Greenport, New York, put an AI phone agent on its lines. It answers questions, texts callers a booking link, and logs every call so catering and large-party inquiries get an owner.
ResultAbout 15,000 calls answered in one season. It texted 2,700 booking links, which the owner links to 12,000+ covers, including 1,660 same-day bookings; it also captured 136 large-party inquiries and saved about 300 staff hours on the phone. Still being fixed: leads piled up because staff didn't open the dashboard daily, and it can't book tables itself because the reservation system has no API (owner's own figures; he also sells the system).
· calibrategroup.ai· Oct 2026 Swiggy exposes Model Context Protocol tools so AI assistants can handle ordering and delivery on its platform.
ResultPeople can now order Swiggy deliveries by asking an AI assistant.
Claude Code· expresscomputer.in· Oct 2026Using only plain-English chats with Claude Code, a Pakistani builder made a free website of past exam papers covering 26 school boards and 5 entry tests. He also shared every message he sent Claude.
ResultA live, free site with 29,737 questions from 26 boards and 5 entry tests, built in one day.
Claude Code· X· Oct 2026Because security reviews were slowing projects, AGL built an agent that applies threat-modelling frameworks to generate security review documentation that architects then refine.
ResultArchitects start from an AI draft instead of a blank page; deployed in the security architecture team.
ChatGPTClaude· istart.com.au· Oct 2026Candy's Cupcakes, a 21-person Manchester bakery that ships 100 to 350 orders a day, lost the staff member who printed every order sheet, gift tag and label by hand. The owners spent a few months experimenting with a £20-a-month Claude subscription, and now print a whole day's orders in seconds and get cupcake-topper templates ready to print quickly.
ResultA one-button order and label printing tool the owners believe saves 86 hours a month, and about £20,000 a year in staff costs.
Claude· thisismoney.co.uk· Oct 2026An in-house builder at a Kansas City multi-location retail and hospitality group set up an AI workflow that watches 20 Google Business Profiles, drafts a reply for each new review and emails it to one approver, who publishes with one click.
ResultResponse coverage went from virtually zero to 100% (August 2026 snapshot), with 450+ approved replies published by 30 Sep 2026. Most replies take 10–20 seconds to approve (their own figures).
n8nZapier· builtbyblake.co· Sep 2026When Maria's Pasta's part-time administrator retired, director Paul Italiano set up a Claude-based agent called Assunta to handle admin like wages and supplier invoices. He approves postings before they reach the accounts system.
ResultAbout 70% of a four-day-a-week admin role is now handled by the agent, saving more than 20 hours a week.
Claude· autonomee.ai· Sep 2026Sarthak, a video editor, used Claude Code with Remotion to make an animated AI news recap covering three stories. He says the same 30 seconds of motion graphics would take about 6 hours by hand.
ResultAbout 15-20 minutes for a 30-second motion graphics edit that would take around 6 hours by hand.
Claude CodeRemotion· X· Sep 2026SaaStr runs with three full-time staff and 20+ AI agents. One agent re-engages leads nobody had followed up in months.
Result$2.7M in closed sales and $3.5M more in progress. 72% opened the emails and 10%+ replied.
Salesforce Agentforce· salesforce.com· Sep 2026Halley Zhu made a 60-second 3D ad for her startup using Claude Opus 5.5 in Claude Code. Every 3D shot is code that Claude wrote and rendered, with no Blender, Cinema 4D or stock footage.
ResultA 60-second 3D ad, built in one day of back-and-forth with no 3D software.
Claude Code· X· Sep 2026Elliot Garreffa gave Claude Opus 5.5 the link to Muse's new connector tracker plus the brand guidelines, and it made a motion graphics video. His tips: give it 1-2 reference videos, list must-have features up front, and use Remotion to render.
ResultAn on-brand feature video, made without a designer. The team says the output got clearly better once they added references and a stronger prompt.
Claude CodeRemotion· X· Sep 2026Founder Natia Kourdadze asked Claude Opus 5.5 for a 15-second 'showreel-style' motion graphics video about her app Diptell. Claude wrote the animation as code and rendered it. The same prompt went viral on X in late September, with many people sharing their own results.
ResultA finished 15-second launch video from one prompt, with no video editor. Others report runs from 10 to 90 minutes.
Claude CodeClaudeRemotion· X· Sep 2026Proaction's co-founder Colin Knudsen uses OpenAI's Codex to build custom, interactive sales demos himself instead of asking engineers. Each takes 30-45 minutes, and he runs much of his day from Codex.
ResultSales up 60%, 40-60 engineering hours saved a month on demos, and 25-33 hours a month saved on his own tasks.
ChatGPTOpenAI CodexClaude Code· openai.com· Sep 2026When a landline or internet service is down, Telstra's agent checks if the customer qualifies, works out the refund, watches for the fix, then pays it out. That takes the job off 1,000+ call-centre staff.
ResultRefunds are worked out and paid automatically once service is back, which takes admin off 1,000+ staff.
Salesforce AgentforceChatGPTClaude· salesforce.com· Sep 2026Instead of doing access audits by hand every so often, Telstra has an agent watching user permissions and settings in its Salesforce system all the time.
ResultConstant automatic checks replace occasional manual reviews.
Salesforce AgentforceChatGPTClaude· salesforce.com· Sep 2026Alex's team makes over 100 AI ads a month. One of their first song ads, made with Suno for the music, an AI video model and Nano Banana Pro for images, returned 5x what they spent and made more than $11K. They published a full case study of why it worked.
Result5x return on ad spend and more than $11K in revenue from one AI song ad.
SunoChatGPTClaude· X· Sep 2026Kakao called its 'AI for Everyone' agentic platform core to its strategy, with a beta targeted for October and an agent marketplace and execution services to follow.
ResultTest version planned first, then an agent marketplace.
ChatGPTWhatsApp Business· digitaltoday.co.kr· Sep 2026Clarity Counts, a Norfolk accountancy practice with four offices, moved its 165 Direct Debit mandates to Adfin in August 2025. Adfin works alongside Xero and its AI learns when each client usually pays, then sends reminders at those times, including evenings and weekends. Debtor reviews now cover a handful of exceptions instead of a long list.
ResultInvoices went from 41 days late on average (Oct 2025) to 3-4 days late by July 2026, and Direct Debit collections grew 5x.
AdfinXeroChatGPT· adfin.com· Sep 2026Noom used Decagon to scale its concierge-style support for members.
ResultThe share of questions solved without a person rose from 59% to 68% in 30 days.
Decagon· decagon.ai· Sep 2026Siemens put Agentforce on ~2,500 inbound leads a month across 132 countries so none wait days.
ResultLeads get a reply in minutes instead of days, and every one gets answered.
Salesforce Agentforce· salesforce.com· Sep 2026L'Oréal uses Agentforce to answer "where's my order" around the clock.
ResultThe first goal is to answer 60% of order questions without a person.
Salesforce Agentforce· salesforce.com· Sep 2026Flipkart-backed payments app super.money is betting on AI agents, rolling out autonomous shopping and gold-purchase agents to all users.
ResultPlanned for all users within two months.
ChatGPTZapierMake· business-standard.com· Sep 2026US fintech Chime ran a strict vendor test across chat and voice, then put Decagon's AI agents in front of members.
ResultSupport costs down 60%; member satisfaction scores doubled.
Decagon· decagon.ai· Sep 2026Test-takers need results fast for university deadlines. The Duolingo English Test swapped its previous AI vendor (30% deflection) for Decagon.
Result80% of chats solved by AI right after launch, up from about 30% with the old tool.
Decagon· decagon.ai· Sep 2026Rippling serves admins and employees across 12+ product lines. Decagon now covers chat and email.
ResultChats solved without a person rose from 38% to over 50%, for 400,000 users.
Decagon· decagon.ai· Sep 2026Marketplace Whop used Decagon for support, then used its insights to fix the payment problems behind many tickets.
Result65–70% of tickets handled by AI. Payment tickets halved after fixing what the AI flagged.
Decagon· decagon.ai· Sep 2026SimplePractice serves therapists and clinicians who need quick, specific answers. Its help library alone wasn't enough.
Result85% of questions solved without staff within one month, beating its 66% year-end goal.
Decagon· decagon.ai· Sep 20261-800-Flowers.com tested Decagon on chat and voice, where emotional, time-critical orders are common.
ResultAbout 93% of customers rated it well, well above its old automated system.
Decagon· decagon.ai· Sep 2026VIB put a live AI chat agent on all its main support channels.
ResultAI agent live on five channels.
Intercom FinTidio Lyro· revve.ai· Sep 2026Brothers switched on ServiceTitan's AI virtual agent in January 2026. It answers 24/7, confirms bookings and sometimes saves a job by offering to reschedule or waive the call-out fee.
ResultOver $1M in recovered revenue and 600+ extra jobs; one month topped $200K.
Retell AIVapiSynthflow· servicetitan.com· Sep 2026Crocs' old chatbot sent 80% of chats to a person. It is rolling out an Agentforce agent that helps shoppers pick products and handles support.
ResultExpects bigger orders. Earlier work had already halved the time spent on each call.
Salesforce Agentforce· salesforce.com· Sep 2026An agent connected to Beehiiv learns her voice from past issues and turns each new YouTube video into a draft. Nothing auto-publishes.
ResultAbout 1-1.5 hours saved per video (their own figures)
Grok (xAI)Claude· donow.beehiiv.com· Sep 2026Synapxe's AgentSea lets public healthcare staff create and share agents in plain language for record summaries, procurement reviews, roster generation and productivity tasks, with governance and audit logs.
ResultEvery public healthcare worker in Singapore can now use it.
ChatGPTClaude· synapxe.sg· Aug 2026Mitsubishi UFJ deployed ChatGPT Enterprise to about 35,000 employees as part of co-creation with OpenAI.
ResultAll of its roughly 35,000 staff now have ChatGPT Enterprise.
ChatGPT· itmedia.co.jp· Aug 2026Sam Leon runs The Millennial CPA, a one-person tax practice in Richmond, Virginia. He keeps a Claude project for each client with redacted documents, has Claude draft the Excel workpaper schedule by schedule using his own rules, and uses a second Claude project to check the return against last year's and the source documents. He still types the numbers into the return himself.
ResultA corporate tax workpaper went from 6-7 hours to about 1 hour, and a 2-hour individual workpaper to about 15 minutes.
Claude· earmarkcpe.com· Aug 2026Westpac plugged five AWS agents into the core of how it processes loans and cards.
ResultMore than 150,000 hours saved.
Amazon BedrockChatGPTClaude· itnews.com.au· Aug 2026NAB already runs dozens of agents internally. Next it's testing customer-facing ones, with guardrails.
ResultCustomer testing is starting; nothing measured yet.
Intercom FinTidio LyroChatbase· fst.net.au· Aug 2026Tiny Paws keeps the books for pet-care businesses. Its AI agent runs client audits, posts routine journal entries and builds loan schedules.
Result20–30 hours saved a month. A 3–4 hour monthly task now takes about 3 minutes (their own figures).
ChatGPTClaude· doublehq.com· Aug 2026n8n runs lead collection, enrichment, content drafts and outreach; Claude researches and writes; Codex fixes the code.
ResultAbout 8 hours a week saved. About 60% of social posts are drafted by AI and checked before posting (their own figures).
Clauden8nOpenAI Codex· linkedin.com· Aug 2026DBS Joy can now complete simple banking tasks in one conversation for corporate and SME customers after login; digibot gained GenAI across Singapore, Hong Kong and Taiwan, with agentic card servicing next.
ResultServes 10M+ customers and is expected to handle 1M+ chats a month.
Intercom FinTidio LyroZapier· dbs.com· Jul 2026ClassPass used Decagon to deflect more tickets, which let it extend chat from 16 hours a day on weekdays to round the clock.
Result32% more questions solved without staff, costs down 95%, and chat now open 24/7.
Decagon· decagon.ai· Jul 2026Skincare brand Curology's old chat took 5% of tickets. With Decagon, chat became the main channel.
ResultChat went from 5% to 80% of all tickets, and support costs fell 65%.
Decagon· decagon.ai· Jul 2026Notion handles millions of questions. Decagon's agent takes them first and only 3.4% of people ask for a human.
ResultUp to 34% faster answers. Twice as many questions solved by AI, and only 3.4% of people ask for a human.
Decagon· decagon.ai· Jul 2026Substack wanted to reach out to publishers proactively, which meant more volume. It put Decagon in front of support.
ResultOver 90% of questions answered without a person, and users are happy with it.
Decagon· decagon.ai· Jul 2026Dhawal moved recurring marketing work (SEO research, articles, ads, LinkedIn content) into three Claude Code projects connected to real platforms.
ResultMarketing work went from about 25 hours a week to about 5, for about $260 a month (their own figures).
Claude Code· indiehackers.com· Jul 2026SoftBank Corp. formed a strategic partnership with Sierra to deploy AI agent-powered customer experiences in Japan.
ResultPartnership announced; deployment planned.
SierraIntercom Fin· softbank.jp· Jul 2026DDM Residential, an independent estate agency in North Lincolnshire, uses an AI agent called Kelly, built with SalesRook, to reply to enquiries on WhatsApp, on its website and by text after missed calls, including evenings and weekends. Kelly reads each message for clues like a buyer who also has a home to sell or still needs a mortgage, and passes those to the team.
ResultFrom Aug 2025 to mid-June 2026: 2,151 enquiries answered, 796 fully qualified, 192 valuation opportunities, 139 mortgage referrals and about 530 staff hours saved.
WhatsApp BusinessSalesRookChatbase· salesrook.com· Jul 2026Four agents handle content research, lead intake, competitor monitoring and newsletter first drafts. He kept the final writing and client replies human.
ResultArticles take about 90 minutes instead of 4 hours, and leads get a reply in under 2 hours (their own figures).
ChatGPTClauden8n· samueljwoods.com· Jul 2026Service NSW's transparency statement says its Eva conversational AI supports customer chat and identity-check assistance, with human oversight and no AI-made formal decisions.
ResultAI handles customer chat and ID-check help, with staff watching over it.
Tidio LyroChatbase· service.nsw.gov.au· Jul 2026Homebase (scheduling and payroll for small businesses) used to offer phone support 12 hours a day on weekdays. Its Sierra agent now answers anytime.
Result70% of questions solved by AI. Because help is always on, staff ask 6 times more questions.
Sierra· sierra.ai· Jul 2026StoreEase runs self-storage sites. Its agent Amber answers the phone and web at any hour, from missed payments to locked gates.
ResultAI solves 70% of questions, brings hundreds of new leads, and 2–3% more people move in from after-hours calls.
Sierra· sierra.ai· Jul 2026Solo firm owner Oskar Escobedo in El Paso moved 27 clients onto an AI-native ledger and automated monthly reporting.
ResultMonth-end work went from 18 days to 5, freeing about 90 hours a month (their own figures).
ChatGPTClaude· cpapracticeadvisor.com· Jul 2026Suncorp is testing agents on parts of the claims process, and a few of those steps are heading into production.
ResultSeveral claim steps are moving from trial to everyday use.
ChatGPTClaudeZapier· fst.net.au· Jun 2026An agile coach built an 'AI operating system' with Claude Code: n8n pulls prospects from Apollo, reads their LinkedIn posts, has Claude write personal emails and loads them into Instantly.
ResultFinding and emailing prospects now runs without them, using 60–90% less AI processing per run.
Clauden8n· contra.com· Jun 2026A Claude Code skill pulls the video transcript, writes the newsletter in the creator's template, then drafts it in Beehiiv.
ResultA newsletter takes about 15 minutes instead of half a day (their own figures).
Claude CodeClaude· thepromptwarrior.com· Jun 2026A solo consultant runs lead response, content and admin with a set of AI agents costing about $160 a month.
ResultWon 41% of leads instead of about 23%, saved about 35 hours a week, and took on 2 more clients (their own figures).
ChatGPTClauden8n· nateautomates.com· Jun 2026Mattress maker Sealy of Australia used Zendesk AI to automate customer resolutions within four weeks while lifting agent productivity.
ResultOver 50% of questions solved by AI within 4 weeks. Staff handle 30% more tickets each, and 90% of customers are happy.
Zendesk AI· zendesk.com· Jun 2026Self-hosted n8n workflows handle research, first drafts and email triage, and drop everything into Notion. (Reported by a third-party blog.)
Result10+ hours a week saved for about $5 a month. Sorting email alone saves about 3 hours (their own figures).
ChatGPTClauden8n· claw-world.app· Jun 2026Each morning Claude pulls his hottest leads from Follow Up Boss and drafts follow-ups. It caught a client who'd favourited a property he'd missed.
Result7 deals closed since building it; one deal came from a follow-up Claude flagged (their own figures)
Claude· realestateaisociety.com· Jun 2026Instead of a form, new GoFundMe organisers chat with an agent that helps them write their story, title and goal.
ResultOrganisers raised 5% more in donations, an estimated $125M extra in the US.
Sierra· sierra.ai· Jun 2026After losing sleep over blown job budgets, a tradie built Formal Tradie: real-time project budget tracking with an AI agent for construction firms.
ResultLaunched as a product; results still early.
ChatGPTClaude· nzherald.co.nz· May 2026Working with Seisma, accounting firm P&C set up Gemini Enterprise agents for client onboarding, invoice and expense checks, and financial-statement analysis.
ResultPractice work scaled up with AI handling the grunt work.
Google GeminiChatGPT· seismagroup.com· May 2026A builder set up an AI voice receptionist for a small plumbing crew whose owner was always under a sink. It answers 24/7, books into Google Calendar and logs every call to a sheet.
Result5-7 extra jobs a week that would have gone to voicemail; many came from 6pm-8am calls (their own figures)
Retell AIVapi· Reddit· May 2026An AI voice agent picks up every call for a roofer, gets the job details and urgency, books into Google Calendar, emails a confirmation and sends him a summary.
Result2–3 extra jobs a week and his best month since starting (their own figures).
Retell AIVapi· Reddit· May 2026For 30 days the owner logged every task the agent handled, how long it would have taken, and the time lost to its mistakes.
Result382 tasks done and 79.6 hours saved, after 2.3 hours lost to mistakes (their own figures).
ChatGPTClaude· nateautomates.com· May 2026The dairy giant has agents in production that help assess investments, governance and accounting.
ResultAgents live for investment, governance and accounting reviews.
Microsoft CopilotChatGPT· istart.com.au· Apr 2026Woolworths' Olive assistant can now plan meals. Behind the scenes, eight checker agents make sure each answer is accurate, compliant and actually finishes the job.
ResultLive for 200,000+ staff, with every answer checked before it's shown.
Google GeminiChatGPTClaude· itnews.com.au· Apr 2026Telstra's staff ask an internal AI assistant instead of digging through manuals mid-call.
ResultCalls are over a minute shorter on average.
ChatGPTClaude· telstra.com.au· Apr 2026Spark's 350+ frontline advisors ask AI assistants instead of hunting for answers. That's around 20,000 questions a month.
ResultAbout 2 minutes saved per call.
Microsoft CopilotChatGPT· news.microsoft.com· Apr 2026Indonesia's CIMB Niaga launched two staff-facing agents on Vertex AI to help relationship managers and contact-centre staff give advice suited to each customer's goals and life stage.
ResultTwo agents are live, for account managers and the call centre.
ChatGPTClaude· googlecloudpresscorner.com· Apr 2026Samsung SDS is building 'AI Agent Banking' for Woori Bank with more than 175 agents, about 90 of them due first.
ResultAbout 90 agents go live first, with 175+ planned.
ChatGPTn8nMake· samsungsds.com· Apr 2026New Zealand's ACC runs four AI tools in its claims pipeline. Staff make every final call.
ResultAI helps with claims; humans keep the final say.
ChatGPTClaude· businessdesk.co.nz· Apr 2026E-Collar Technologies runs three stores and connected Lyro to a custom order-tracking API.
Result70% of chats solved by AI across three online stores. Live within 30 days.
Tidio Lyro· tidio.com· Apr 2026HairMax's small team answers technical questions about laser devices 24/7 with Lyro.
ResultThe share of questions solved by AI rose from 60% to 73%, saving 7,800 hours a year.
Tidio Lyro· tidio.com· Apr 2026Vet chain Modern Animal built Herriot with Sierra to handle routine questions and triage.
ResultJobs that took up to 30 minutes now take seconds.
Sierra· sierra.ai· Apr 2026Mizuho started an Agent Factory to move from building individual AI agents to producing and operating them at scale, and plans to roll the Cowork agent out to staff.
ResultProgramme launched; staff rollout targeted.
ChatGPTClaude· prtimes.jp· Mar 2026My Smile Miami put a bilingual voice agent on its main number. It books and reschedules, collects insurance details and emails the office a summary.
Result93 bookings in the first month.
Retell AIVapiSynthflow· benian.ai· Mar 2026Hall's uses a voice agent for after-hours calls. It takes the details, checks how urgent it is and books a service window.
Result23 booked jobs in the first month.
Retell AIVapiSynthflow· benian.ai· Mar 2026Tire and track seller Monster Tires spent 30% of specialist time on routine quote calls. It moved quotes into Tidio's Lyro AI chat.
Result44% of visitors chat with the bot, and 26% of visits turn into a real enquiry.
Tidio Lyro· tidio.com· Mar 2026Lewie uses n8n for content, client reports, lead routing and monitoring, Supabase as a shared database, and Claude for analysis and code.
ResultEight businesses run by one person, with AI doing the repeat work.
Clauden8n· lewie.io· Mar 2026Small macaron brand Pastreez uses Tidio chat to catch every lead, including corporate gift orders.
Result70% of chats became orders, and it won business clients like Netflix and Google.
Tidio Lyro· tidio.com· Mar 2026Naver said it would roll out AI agents across all its services this year, including shopping, search, finance and health.
ResultRollout planned during 2026.
ChatGPTGoogle Gemini· en.yna.co.kr· Mar 2026UK mattress retailer MattressNextDay uses Tidio's Lyro across channels.
Result73% of chats solved by AI and 400+ staff hours saved each month.
Tidio Lyro· tidio.com· Mar 2026SoftBank built a multi-AI-agent platform on its telecom-specific generative AI and began verifying autonomous network operations.
ResultStill being tested. No results yet.
Clauden8n· softbank.jp· Mar 2026- AI
Spanglish Miami, a Latin-fusion restaurant, connected its Google Business Profile to ReplyOnTheFly. Each new review arrives by email with an AI-drafted reply in the reviewer's language, and the owner approves it from his phone.
ResultResponse rate went from about 35% to 100%, average reply time from 3.2 days to 47 minutes, and review time from 4+ hours to about 30 minutes a week over six weeks (vendor-published case study).
· replyonthefly.com· Mar 2026 New Zealand's tax department is testing an internal agent that answers IT questions and raises a ServiceNow ticket when it can't help.
ResultSmall trial running for real staff.
Microsoft CopilotChatGPTZapier· taxpolicy.ird.govt.nz· Mar 2026Australian mortgage platform Lendi used Amazon Bedrock to build agentic AI for the refinance journey, with multi-agent orchestration and guardrails to speed up applications.
ResultRebuilt in about 16 weeks, so loan applications move faster.
Amazon BedrockClauden8n· aws.amazon.com· Mar 2026A set of 12 prompts pulls hooks, threads and daily posts out of each newsletter issue.
Result15 minutes instead of 5–10 hours, and 21–28 posts a week instead of 2–3 (their own figures).
ChatGPTClaude· indiehackers.com· Mar 2026Salon D's phone went to voicemail after closing. Now an AI receptionist hooked into Mindbody answers and books those calls.
Result$4,915 in new bookings from 458 calls in the first month, 13.8 times what it cost.
Retell AIVapiSynthflow· bookingbee.ai· Feb 2026Vietnamese banks like Sacombank, Vietcombank and Home Credit use FPT's AI agents on the phones.
ResultUp to 41,000 calls a day.
Retell AIVapiSynthflow· fpt.ai· Feb 2026Employment Hero, serving 350,000+ businesses, says it is embedding agentic AI into regulated HR, payroll and recruitment workflows, shifting from workflow support to autonomous execution.
ResultAnnounced plan only. No results reported yet.
ChatGPTClaudeXero· employmenthero.com· Feb 2026Wesfarmers signed multi-year Google Cloud and Microsoft deals to use agents for conversational shopping, customer support, internal productivity and supply chain; a OnePass pilot lets members search and shop across brands in one chat.
ResultA shopping assistant that works across its brands through OnePass is being trialled. A wider rollout is planned.
Google GeminiMicrosoft CopilotChatGPT· itnews.com.au· Feb 2026ANZ launched an agentic AI CRM for business banking with real-time account summaries and workflow automation, saying it is the first APAC bank to deploy Agentforce at scale.
ResultBankers get instant customer summaries, and routine follow-up steps run on their own.
Salesforce AgentforceChatGPTHubSpot· anz.com.au· Feb 2026SoFi serves 13.7M members across banking, investing and lending. It deployed a Sierra agent for support.
Result50,000+ chats a week. 61% are finished without a person.
Sierra· sierra.ai· Feb 2026The founder of a reseller pricing app built a pipeline: pick a topic, generate a brief, Claude writes the article, it auto-publishes.
Result30 blog posts and 10 web pages in one go. A post went from about 2 hours to one click (their own figures).
Claude· indiehackers.com· Feb 2026Robin connects Claude Code to Trello, his inbox, calendar and n8n through MCP. It briefs him before meetings, drafts emails in his voice and keeps sales follow-ups moving.
ResultCold emails went from 30–45 minutes to 2, and LinkedIn posts from 2 hours to 15 minutes.
Claude Code· robinvanveen.com· Jan 2026Every new inquiry hits the CRM, gets an AI text reply and a behaviour-based follow-up sequence, and syncs to the calendar if they book.
Result21% of leads now book a meeting, up from about 8% (their own figures).
Zapier· growwithtechnology.com· Dec 2025CBA rolled out ChatGPT Enterprise bank-wide and plans to use agents next for customer service and scam response.
ResultAround 50,000 staff now use ChatGPT. Agents that do tasks for them are still being planned.
ChatGPT· openai.com· Dec 2025When someone calls about bad coverage, the agent pulls network data, alarms and past incidents for that area and tells the rep what's going on in plain English.
ResultChecking takes 80% less time.
Amazon BedrockChatGPTClaude· media.one.nz· Dec 2025Redfin built a conversational search agent with Sierra that talks like a good real estate agent, including pushing back on unrealistic briefs.
ResultBuyers look at nearly twice as many homes and are 47% more likely to ask for a viewing.
Sierra· sierra.ai· Nov 2025Prepaid customers get a link, the agent checks their SIM, shows their usage next to seven new plans, answers questions and makes the switch. One NZ built it in five weeks.
ResultCustomers can now switch plans on their own instead of calling. It was built in 5 weeks.
Salesforce AgentforceIntercom FinTidio Lyro· salesforce.com· Oct 2025The Malaysian telco built Miya with Google so customers can manage their accounts by just asking.
ResultLaunched in the Maxis app.
Google GeminiChatGPTTidio Lyro· maxis.com.my· Oct 2025Outdoor retailer Sun & Ski runs an AI agent called Sunny that answers gear questions like a friendly store clerk.
ResultProduct pages sell 3 times as often. 90% of customers are happy with the AI, versus 68% when passed to staff.
Sierra· sierra.ai· Oct 2025Felix builds with Claude Code and runs morning email summaries, content, client reports and social posts through self-hosted n8n.
ResultAbout 15 regular tasks run on their own, for roughly €150–300 a month in tools.
Claude Coden8n· felixlenhard.com· Sep 2025An n8n agent reads replies to cold emails and answers with a tailored reply and a booking link, carrying on the thread until the lead books or says no.
ResultReplies in under 90 seconds instead of 3–6 hours, and 9 extra good leads in 2 weeks (their own figures).
n8nChatGPT· YouTube· Aug 2025Orthofeet replaced Freshdesk, Dialpad and an outsourced team with Gorgias and its AI Agent.
Result56% of tickets handled by AI in under two months, nearly double its goal.
Gorgias AI Agent· gorgias.com· Aug 2025An n8n workflow pulled company signals like funding, new hires or launches, and added 1-2 personal lines to each email.
Result900 emails, 6% replied, and 10 good meetings booked (their own figures).
n8nChatGPTClaude· Reddit· Aug 2025Air New Zealand signed a direct partnership with OpenAI and is using simulated customers to check whether GenAI is ready to talk to real passengers.
ResultStill being tested, not yet used with customers.
ChatGPT· nzherald.co.nz· Jul 2025CBA turned on Atlassian's AI (now Rovo) for 35,000 people. It summarises delivery docs and breaks big projects into Jira tasks.
ResultAbout 2,500 hours saved every month.
Atlassian Rovo· atlassian.com· Jul 2025Tommy John moved off Zendesk to Gorgias so AI handles routine tickets and agents sell.
Result$106K+ in sales from the support team in two months, and 20% of phone calls became sales.
Gorgias AI Agent· gorgias.com· Jul 2025Five daily n8n workflows search the web for happy-hour specials and publish them to the database behind the site.
Result58 hours saved in a week, for about $36 a month in running costs (their own figures).
ChatGPTn8n· indiehackers.com· Jun 2025Bartosz built a webinar platform, a booking app, an AI call dialer for dentists and a funnel site just by describing what he wanted to Claude Code.
Result4 working products, each built in 3 days to 2 weeks.
Claude Code· bartoszcruz.com· May 2025Sustainable clothing brand Boody uses Gorgias's AI Agent on Shopify for support and pre-sale questions.
Result26% of tickets handled by AI, first replies 99.88% faster, and sales up 10%.
Gorgias AI Agent· gorgias.com· May 2025Air India was one of the first airlines on Agentforce. Its agents handle a class of refunds from start to finish.
ResultRefunds that took days now take hours.
Salesforce AgentforceChatGPTZendesk AI· salesforce.com· Apr 2025Fashion brand Psycho Bunny left Zendesk for Gorgias and added an AI agent called Lisa.
ResultAI handles 25–30% of tickets. Revenue doubled with the same size support team.
Gorgias AI Agent· gorgias.com· Apr 2025Car-sharing marketplace Turo rebuilt its chatbot on Voiceflow as a multilingual AI agent.
Result82% of users were happy with it, across 23,000+ chats.
Voiceflow· voiceflow.com· Apr 2025Nude Project lets Gorgias's AI agent take the first pass at support.
Result40% of tickets handled by AI, and 74% solved in one reply.
Gorgias AI Agent· gorgias.com· Mar 2025Caitlyn Minimalist uses Gorgias's AI agent to answer support tickets and pre-sale questions.
ResultTickets solved in one reply up 300%, first replies 99% faster, and 20% of AI sales chats end in a sale.
Gorgias AI Agent· gorgias.com· Mar 2025Bra brand Pepper (50 staff) built an AI agent called Penelope to answer fit and sizing questions instantly instead of growing its outsourced team.
Result54% of questions handled by AI and 19% of chats became sales. Saved at least $25K on extra holiday staff.
Gorgias AI Agent· gorgias.com· Mar 2025Trove Brands lets its AI agent cancel orders on the spot, before they ship.
Result45% of tickets handled by AI and 70% fewer wrong shipments.
Gorgias AI Agent· gorgias.com· Jan 2025Kiwibank swapped an old phone bot for an AI voicebot that understands why people are calling and sends them to the right place.
Result27% fewer calls passed between staff, and calls answered 49% faster.
Retell AIVapiSynthflow· genesys.comThe ATO's AI transparency statement covers its virtual assistant Alex for customer questions and expanding enterprise generative AI for staff productivity and analytics.
ResultAlex answers public questions, and more AI tools are coming for staff.
ChatGPT· ato.gov.au- AI
Mastercard rolled out authenticated agentic transactions in Singapore and Malaysia, tested with UOB, using tokenisation and verifiable intent so AI agents can pay on a user's behalf.
ResultLive in Singapore and Malaysia first, with more countries to follow.
· mastercard.com Rakuten used Claude Code to run a seven-hour autonomous refactoring of the open-source vLLM codebase and to speed up feature delivery.
ResultNew features now ship in 5 days instead of 24.
Claude Code· claude.comJapanese IT services firm Classmethod uses Claude Code across engineering and business tasks, including Google Apps Script automations.
ResultUp to 10 times more output and 90% less time coding. One task went from 24 hours to 1 hour.
Claude CodeClaude· claude.comNomura Research Institute uses Claude on Amazon Bedrock to review Japanese business documents.
ResultDocument review time cut by 50%.
ClaudeAmazon Bedrock· claude.comJapanese marketplace Mercari uses GPT-4o mini to enhance product listings and give sellers better support.
ResultBetter listings and seller help across the whole marketplace.
ChatGPT· openai.comLY Corporation (LINE Yahoo) describes 32 AI use cases built with OpenAI to drive growth across its services.
Result32 uses live across its services.
ChatGPT· openai.comIndian used-car platform Cars24 uses OpenAI-powered voice and chat agents for customer conversations.
ResultAI agents handle 1M+ minutes of conversation a month.
ChatGPTRetell AIVapi· openai.comPhilippine telco PLDT deployed UiPath agents: KAI for knowledge retrieval, Ellie for sales proposals and ERICA for automated risk assessment.
ResultRisk reviews take 97–99% less effort.
UiPathChatGPTClaude· uipath.comStaff at this Toronto trattoria spent 3+ hours a day on the phone. An AI now takes reservations, answers menu questions in English and Italian, and texts confirmations.
ResultMissed calls went from 35 a week to zero, bookings up 47%, about $28K more a month.
Retell AIVapiSynthflow· inputly.aiSpice Kingdom kept fumbling big catering calls in three languages. A multilingual AI now answers, captures every catering request and sends it to WhatsApp.
ResultCatering leads up 340%, about $44K more catering revenue a month.
Retell AIVapiSynthflow· inputly.aiMeeting-notes app Fathom uses Intercom's Fin AI agent on the front line of support.
ResultRoutine questions answered instantly so the team can focus on the tricky ones.
Intercom Fin· intercom.comUK group MONY (MoneySuperMarket) uses Fin despite strict financial regulation.
ResultAI fully solves 64% of chats with no person needed.
Intercom Fin· fin.aiIntegration platform Frends pairs Fin with human experts for harder cases.
ResultUp to 94% of questions solved by the AI alone.
Intercom Fin· fin.aiAmber uses Lorikeet's AI to triage support and send urgent requests to the right team (or its AI agent).
Result99% of tickets go to the right person or team.
Intercom FinZendesk AI· lorikeetcx.aiSumm uses Lorikeet's AI agent to handle the rush of questions around tax deadlines.
ResultFirst reply went from about 30 minutes to under 1 minute.
Intercom FinZendesk AI· lorikeetcx.aiHnry, which does tax for sole traders, switched on Lorikeet's AI agent and hit 70% automation during the hardest week of its year.
Result70% of support handled by AI during its busiest week.
Intercom FinZendesk AI· lorikeetcx.aiBreeze set up Lorikeet's AI agent early so support could grow without a big team.
ResultSupport was set up to grow with AI from the start.
Intercom FinZendesk AI· lorikeetcx.aiAustralian energy comparison service Zembl uses Relevance AI agents to follow up and qualify leads around the clock.
Result30% more customers signed, with sales cover around the clock.
Relevance AIChatGPTn8n· relevanceai.comAustralian payments company Send uses Relevance AI agents to take repetitive work off the team.
Result40 hours saved every week.
Relevance AIClauden8n· relevanceai.comOscar answers customer questions on the website and hands over to 24/7 human live chat when it gets stuck.
ResultSorts out about 75% of questions.
Intercom FinTidio Lyro· airnewzealand.comA Reddit user shared an n8n agent that books appointments over WhatsApp, sends confirmations and reminders automatically.
ResultBooks, confirms and reminds automatically. The builder shared no numbers.
ChatGPTn8nWhatsApp Business· RedditA builder automated Google review management for a multi-location US restaurant franchise: new reviews are pulled in, sorted by sentiment, answered with context-aware replies, and negative ones are flagged for the owner.
ResultEvery review answered within 24 hours; review work went from hours a week to about 15 minutes checking a dashboard (their own figures).
n8n· Reddit- AI
A builder who had replied to over a thousand reviews by hand for a UK restaurant client built Wimi, which reads each new Google review, pulls in context like the menu and tone, and posts a reply the same day.
Result1,000+ replies posted across several restaurant locations in a closed beta; one location's rating moved from 4.3 to 4.4 over three months (their own figures).
· Reddit - AI
Kiwoko, a pet store chain in Spain and Portugal, centralised the Google reviews of its 150+ stores in wiReply. The AI reads each review's sentiment and drafts an on-brand reply; replies to positive reviews can post automatically.
ResultReviews answered went from 24% to 99.8%, with replies in minutes (vendor-published case study).
· wireply.ai Anthropic put Intercom's Fin in front of its support inbox to cope with fast growth and spikes after each launch.
ResultThe share solved by AI rose from 36% to 50.8% in about a month, saving 1,700+ team hours in month one.
Intercom Fin· fin.aiClay's support lived in a 20,000-member Slack community. It added Fin across channels so customers get answers anywhere.
ResultThe share solved by AI rose from 20% to 45–50%.
Intercom Fin· fin.aiWhen monthly support seekers jumped from 40,000 to 316,000 in four months, Synthesia leaned on Fin plus a strong self-serve help centre.
Result98.3% of people who asked for help in August got it without a person, and answers came 96% faster. No extra hires.
Intercom Fin· fin.aiLightspeed rolled out Fin across products all at once instead of slow tests, then tuned it.
ResultAI solves 45–65% of questions, and staff close 31% more chats a day with AI help.
Intercom Fin· fin.aiTeachable serves both course creators and their students. It gave Fin a name and personality and trained it on the help centre.
Result56% of all support is handled by AI from start to finish.
Intercom Fin· fin.aiVanta's old bot was stuck at 45% deflection and didn't cover email. It tested Fin head to head and switched.
Result71% of its chats solved with no person, about 2,500 a month. Chats passed to staff still get 94.1% happy customers.
Intercom Fin· fin.aiUK health company Numan reviewed every AI answer at first, then moved to a 5% monthly audit once it trusted Fin.
Result19,000 hours saved a year, about the work of 9 full-time staff. 90% of customers are happy, the same as with people.
Intercom Fin· fin.aiMPB buys and sells used camera kit. Fin handles questions about trade-ins, orders and grading across markets.
ResultAI now solves nearly 10,000 chats a month, up from 25–30% of chats to 40–50%.
Intercom Fin· fin.aiFitness studio chain [solidcore] connected Fin to its booking system Mindbody so it can handle class questions on chat and phone.
Result$569,000 and 12,000+ hours saved a year. AI fully handles 23% of incoming calls.
Intercom Fin· fin.aiPrediction market Kalshi went live with Fin in about 10 days, just before its biggest weekend ever.
ResultAI solves about 80% of chats, and replies now take minutes instead of about 23 hours. Fully live in about 10 days.
Intercom Fin· fin.aiSports app Underdog gets 7,000+ extra conversations in 48 hours on big weekends. Fin checks withdrawals and gives personal updates.
ResultNearly 80% of questions at peak times are answered without a person.
Intercom Fin· fin.aiUK lash brand UKLASH let its AI agent process cancellations itself, offering a pause or skip first.
Result1 in 5 cancellations is handled by AI, and about 12–13% of those people stay.
Gorgias AI Agent· gorgias.comEvenUp builds Claude-powered tools for personal injury lawyers to draft demands, medical summaries and more.
ResultLetters that took a month take about ten minutes, and lawyers check them 75% faster.
Claude· anthropic.comFrench business bank Qonto built Claude agents that draft invoices and handle finance admin for freelancers and small firms.
ResultSending invoices takes a third of the time. Customers were spending up to 8 hours a month on finance admin.
Claude· anthropic.comNorwegian agency Layer used Claude connected to Supermetrics to pull marketing data from five sources into one report.
ResultA report quoted at 10 hours now takes 20 minutes, and no made-up numbers were found.
Claude· anthropic.comCarvana runs Claude inside Slack so whole teams can watch it work on alerts and questions.
ResultGetting an answer takes 65% less time on one team, and alerts fell 56% on another.
Claude· anthropic.comHubSpot's marketing team uses Claude across web development and content work.
ResultMarketing says its web and content work is 40% more productive.
Claude· anthropic.comThe IRC tested Claude to analyse programme data from health facilities, much of it once kept in paper notebooks.
ResultEveryone in the trial worked faster, half save 4+ hours a month, and a day of analysis now takes under 30 minutes.
Claude· anthropic.comRocket Money built Rowan, an agent that watches accounts and helps people manage money, with Claude.
ResultThe team's monthly coding output on the project grew 11 times in seven months.
Claude· anthropic.comFood brand Huel used n8n to plug AI into its real processes instead of standalone chat tools.
Result1,000+ hours of manual work saved in nine months and about £100K of software dropped.
n8n· n8n.ioGaming company Koralplay used n8n to unblock payments and reply to customers automatically.
Result70% of payment tickets handled automatically in one market. Each went from 10–15 minutes to about 70 seconds.
n8n· n8n.ioAircraft firm Field Aerospace uses n8n and AI to read 50+ page solicitations and draft responses.
ResultA first draft that's 80% done in about 25 minutes instead of two weeks, and about $30K a year less in software.
n8n· n8n.ioTravel tech firm Oversee uses n8n to gather case history and context before an agent replies.
ResultFirst replies 50% faster, aiming for 70%.
n8n· n8n.ioFounder David runs data tool Formula Bot alone. He moved AI and data workflows from custom code into n8n.
ResultSaves 20–30 hours a month on work that would normally need a bigger team.
n8n· n8n.ioBeGlobal could only make about 50 offers a year because picking products from its huge catalogue was slow. A consultant built it in n8n with AI.
ResultThe team can now send 10 times as many offers.
n8n· n8n.ioBoat marketplace Boatzon uses a Retell voice agent called Anna to call busy professionals and follow up.
Result80% of calls meet its quality bar, and the rest get followed up automatically.
Retell AI· retellai.comBilling firm MDS runs Retell voice agents on inbound and outbound collections calls.
ResultAbout 30,000 calls a month handled and about $280K collected each month.
Retell AI· retellai.comInsurance marketplace Matic uses Retell to collect caller details before handing to licensed agents.
ResultHalf of the repetitive work is automated, and collecting details dropped from 9 minutes to about 6.
Retell AI· retellai.comCoding bootcamp TripleTen couldn't keep up with summer inquiries, so an AI agent called Charlotte now calls them.
ResultShowing a branded caller name got 20% more people to pick up and sign up.
Retell AI· retellai.comThe client's staff were out in the field and took up to three days to reply to leads. Agency Results Grow built a ChatGPT bot with Zapier that replies instantly and books consultations.
Result300+ leads were being lost. Revenue rose $134K+ in a year.
ChatGPTZapier· zapier.comHomeowners reply to estimates by SMS after hours. Contractor Appointments built an AI scheduler in Zapier that reads texts, checks availability and books.
Result5–10% of monthly revenue now comes from old leads it follows up, about $300K a year.
ChatGPTZapier· zapier.comRemote's small IT team built an AI help desk on Zapier that takes requests from Slack, email and chat.
Result27.5% of IT tickets closed automatically, saving 616 hours a month and $500K in hiring.
Zapier· zapier.comA 60-day trial put an AI voice agent on a small HVAC firm's line. It does proper HVAC intake, books into Google Calendar and texts the on-call tech only for true no-heat/no-cool calls.
Result71% of calls now become bookings, up from 55%. Nearly half of calls came outside business hours (their own figures).
Retell AIVapi· RedditWhen a call is missed, the system texts back within 60 seconds, an AI qualifies the job by SMS and books it into the calendar.
Result£3,800 recovered in week one and £14,200 in month one, from 22+ missed calls a week (their own figures)
ChatGPTRetell AIn8n· www3.skool.comThe agent reads every quote request email. If details are missing it replies right away asking for them; if not, it texts the mechanic that a quote is ready to prepare.
ResultOwner estimated over $10,000 a year recovered from leads that used to drop off (their own figures)
n8nTwilioChatGPT· aitools.incA store owner built a simple assistant with ChatGPT and Zapier's free tier that answers order, shipping and returns questions on the site and Facebook Messenger.
ResultAbout 80% of repetitive messages handled; 10-12 hours a week saved; after-hours leads caught (their own figures)
ChatGPTZapier· RedditA busy restaurant was slammed with calls about hours, menu and bookings. A voice agent built with n8n now answers those, and staff handle exceptions.
Result20-30 staff hours saved every week (their own figures)
n8nRetell AIVapi· Reddit- AI
After tuning menu recognition and running test orders, a restaurant let an AI take phone orders straight into its system.
ResultAbout $20K in phone-order revenue in a month, roughly $8K above before (their own figures)
· Reddit The owner of a bar with golf simulators and axe throwing used Claude to plan and Claude Code to build n8n workflows for sales reports, food costs, scheduling and events.
Result80+ automations in 28 days, replacing 15–20 hours a week of manual work (their own figures).
ClaudeClaude Coden8n· RedditA Claude agent scans for businesses showing signs they need help, saves them to a sheet, reads their websites and writes personal emails.
ResultAbout 400 emails a day; 23 booked sales calls in a month (their own figures)
Claude· RedditHe used Claude Code to build a Gmail/Pipedrive tool that drafts follow-ups on every open deal, but only sends after he approves.
ResultSaves 8-10 hours a week of templated follow-ups; close rate improved (their own figures)
Claude Code· RedditA builder set up an AI receptionist that answers calls and books into Google Calendar for a London dental practice, and shared the template.
ResultCosts about £47 a month and books appointments automatically. No revenue figures given (their own figures).
Retell AIVapi· RedditThe owner's husband built Marin Cake Studio an order system with Claude Code; a daily job drafts review requests and reminders that she approves before they send.
ResultLive on real orders 12 days after the first commit; in the first week 8 of 9 customers who got a review request left one. A sync bug once marked paid customers unpaid and was fixed (builder's own figures).
Claude· chadholdorf.com
